리뷰 (210)

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2020년 2월 1일에 편집됨

WASTE OF TIME DOESN'T WORK! DOESN'T WORK DOESN'T BLOCK ANYTHING, ANYTHING, DOESN'T WORK AT ALL... USELESS NEVER WORKED SINCE 2016.... THAT IS WHY IT IS FREE.

Surgicalcapscom
미국
앱 사용 기간 3년 초과
2021년 8월 21일에 편집됨

Does not work with digital goods! I have lost lots of money to clients who received their digital goods anyways AND got refunded because their order was cancelled (after sending the confirmation WITH the link to the digital good).

Inbals Tarot
스위스
앱 사용 기간 거의 3년
답글 Shopify개 2021년 8월 26일

Hi, there. We are sorry to hear you ran into this problem and thank you for taking the time to share this review and for highlighting these issues. Fraud Filter cannot cancel orders that have already been paid and fulfilled. Once a Digital Download is purchased, it's automatically paid and fulfilled, even if the customer is flagged as a risk. Furthermore, the customer automatically receives the product once it's been paid for, so by the time the order is cancelled the customer already has the product.

We can see why some of these issues would be a problem for some of our merchants, like yourself and we would be happy to pass your feedback along to our developers for future considerations. Although we cannot guarantee updates to this in the future, the more requests we get from our merchants the better the chance for future updates.

Alternatively, you could look into using an app like "SendOwl" for your digital downloads. SendOwl does integrate with Fraud Filter and can be set up with a 30-second delay between the order being paid and fulfilled, which gives Fraud Filter enough time to cancel orders before the product is sent. If you wish to try this out, feel free to check out SendOwl on our app store here https://bit.ly/3kpD7p6 for more information. Thanks again! -Marty, Shopify Support

2021년 3월 15일

Nichts funktioniert einfach nur schlecht !
Die App scheint veraltet zu sein.
dazu nötigt man hier einen den Fehler genau zu beschreiben. Ich möchte Kunden per email blockieren und es funktioniert einfach nicht.

Genkidama
독일
앱 사용 기간 거의 3년
2017년 12월 26일

As "New Loops" wrote: Absolutely useless for digital products! Sorry, Shopify....

Diagnose Software
아일랜드
앱 사용 기간 거의 3년
2020년 5월 28일

Shopify needs to remove this. The filters do not work, continued fraudulent orders from blocked IP addresses. I will look elsewhere this app is not fit for purpose.

Kickfootwear
영국
앱 사용 기간 거의 3년
2021년 7월 6일

IT DOESN'T WORK. COULD SHOPIFY ACTUALLY FIX THIS APP RATHER THAN GIVING EVERYONE CORPORATE ROBOTIC REPLIES???

Shire Bikes - Parts & Accesories suitable for Monkey Bikes
영국
앱 사용 기간 거의 3년
답글 Shopify개 2021년 7월 13일

Hey, there. Thank you for taking the time and sharing this feedback with us. If our guide for Fraud Filter (https://bit.ly/3hEwLSg) isn't able to help you set up our app, then this is something that our Support team can help you with. Our Support team will be able to take a closer look at your account and assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log in to your account to create a support request. Cheers. -Elias, Shopify Support

2017년 11월 14일

This app doesn't work, we've set filters upon filters and none of the orders get caught. Don't waste your time.

Eightcig
미국
앱 사용 기간 거의 3년
2021년 2월 22일

This app only works if you create a single list for each email you are blocking. There is no way to adjust the filter to search for OR only AND. So if you put two emails into one list - it assumes you need both conditions to work (and then does not). This seems like a major development oversight by Shopify - should allow for AND and OR filtering so users can create one list and add names to it versus create a list for EACH individual email. Please fix ASAP.

Nohble
미국
앱 사용 기간 2년 초과
답글 Shopify개 2021년 2월 22일

Thank you for writing your review and for highlighting this issue. I can see why this would be a problem when creating lists within the app, so will be sure to pass your feedback onto our development team for them to review. -Victor, Shopify Support

2015년 11월 3일

Been using this app for over a year now and it doesn't work well at all. It allows repeat fraud even when a rule has been made against an address and phone number etc. Keeping it simply because i have a stored list of fraud info to reference off.

Addamonline
아일랜드
앱 사용 기간 2년 초과
2018년 12월 17일

Has never worked properly. Does not block anyone, any email address, country etc. Therefore still getting Indonesian and Malaysian orders that should never get through that we have to cancel manually.

J&B Menswear Ltd, Norwich
영국
앱 사용 기간 2년 초과