리뷰 (210)

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2014년 9월 26일

It doesn't work. I have created a filter to cancel an order from a given IP or Phone Number or Name and.... the filter is not triggered...

Very disapointting

My Little Desire
벨기에
앱 사용 기간 거의 2년
2022년 5월 18일

Does nothing. You can have like 50 filters or rules and it literally does absolutely nothing. Worthless.

Raw Feeding Miami
미국
앱 사용 기간 1년 초과
답글 Shopify개 2022년 6월 10일

I'm sorry to hear that you've found the Fraud Filter app to be unsuitable for your store but we appreciate you sharing your feedback with us here nonetheless. I will be sure to share your comments with our development team. -Victor, Shopify Support

2023년 5월 27일에 편집됨

Pretty poor. All criteria has to be met for it to work. so if you put a name and an address for example, both would have to match in order for the filter to be applied. Then if the person simply changes their address it wouldn't work. This means in order for it to be effective you have to create 100's of separate filters for each rogue customer. It would instantly transform this app with the simple addition of giving us the choice to add filters with an AND/OR option but considering everyone have been requesting this same feature for almost 2 years I doubt they will implement it. You just get a canned uninterested response saying. "we will pass on the request to our engineers" Don't bother with this app it wont do what you want it to.

Rocksolid Audio
영국
앱 사용 기간 1년 초과
답글 Shopify개 2023년 5월 26일

Hi, there. Thank you for sharing your feedback. We can see why adding additional options to the logic rules would be beneficial to prevent recurring orders. We would be happy to pass your feedback along to our developers for future considerations. Cheers! -Mac, Shopify Support

2019년 1월 23일

This app no longer works properly, it flags up but no longer cancels the orders, no point in having it installed.

Titania Creations
영국
앱 사용 기간 1년 초과
2017년 11월 30일에 편집됨

Absolutely useless for digital products!! I have someone set up to be blocked and it let them purchase and sent them the digital product (they downloaded it), then refunded their money! What is the point in that? Uninstalling now and not impressed. Just another half-arsed app.

New Loops
영국
앱 사용 기간 대략 1년
2020년 3월 29일에 편집됨

Worthless app, unfortunately. It won't block orders...it will only cancel them after the fact, if it works at all.

Pine Street Clinic
미국
앱 사용 기간 대략 1년
2017년 6월 25일

This app sucks. We have several emails, shipping addresses and IP addresses blocked and set to cancel the order, re-stock product inventory and issue a refund, which NEVER works. Some others we have set to issue a warning in the Shopify admin, which we never receive. Swing and miss, Fraud Filter.

Do your business a huge favor and use FraudLabs Pro instead.

Retrogression
미국
앱 사용 기간 대략 1년
2023년 3월 16일

Avoid this app, don't waste your time on it. I am still getting orders from the customers who are blocked for filing false charge backs. This is create a rule by identifying all the key indicators which can identify the customers. For example: IP, Shipping address, phone number, card# etc. It doesn't even give a hint that this customer is on the block list. I email shopify support about it, but didn't get a resolution.

MirchiMasalay
미국
앱 사용 기간 12개월
답글 Shopify개 2023년 3월 17일

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. I'm sorry to hear the filters you've set up in the app don't seem to be working as expected. I'd encourage you to connect with our Live Support Team using this link (https://bit.ly/3c5icUc) so you can work with one of our advisors to get this resolved. - Blair, Shopify Support

2021년 3월 10일

Has been useful for alerting to staff to unwanted buyers. Unfortunately it will not prevent these buyers checking out so we lose transaction fees when we cancel the orders. Tried to use it to day and it is broken.

SMWEngineering
영국
앱 사용 기간 9개월
답글 Shopify개 2021년 3월 16일

Thank you for your review. You should be able to filter out those buyers by adding their IP address or email as a filter in the app. If this isn't functioning properly, please contact our support team and we can look into it further: https://bit.ly/2AWw5VA. Cheers! - Brie, Shopify Support

2021년 1월 25일

Useless. It does not allow you to apply a filter on the "Shopify fraud detection system score" Looks like everyone has accessed for this.
You have not problems charging us $ for fraud chargeback. or $ to use our our payment gateways that have this function.

Medlab Clinical
오스트레일리아
앱 사용 기간 9개월
답글 Shopify개 2021년 1월 26일

Thank you for this feedback. I'll be sure to pass that on to our developers for you and submit this as a feature request on your behalf. - Brie, Shopify Support