리뷰 (210)

전체 평점
2.3
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  • 평점의 45%가 별 1개입니다
2020년 3월 29일에 편집됨

Worthless app, unfortunately. It won't block orders...it will only cancel them after the fact, if it works at all.

Pine Street Clinic
미국
앱 사용 기간 대략 1년
2017년 6월 25일

This app sucks. We have several emails, shipping addresses and IP addresses blocked and set to cancel the order, re-stock product inventory and issue a refund, which NEVER works. Some others we have set to issue a warning in the Shopify admin, which we never receive. Swing and miss, Fraud Filter.

Do your business a huge favor and use FraudLabs Pro instead.

Retrogression
미국
앱 사용 기간 대략 1년
2023년 3월 16일

Avoid this app, don't waste your time on it. I am still getting orders from the customers who are blocked for filing false charge backs. This is create a rule by identifying all the key indicators which can identify the customers. For example: IP, Shipping address, phone number, card# etc. It doesn't even give a hint that this customer is on the block list. I email shopify support about it, but didn't get a resolution.

MirchiMasalay
미국
앱 사용 기간 12개월
답글 Shopify개 2023년 3월 17일

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. I'm sorry to hear the filters you've set up in the app don't seem to be working as expected. I'd encourage you to connect with our Live Support Team using this link (https://bit.ly/3c5icUc) so you can work with one of our advisors to get this resolved. - Blair, Shopify Support

2021년 3월 10일

Has been useful for alerting to staff to unwanted buyers. Unfortunately it will not prevent these buyers checking out so we lose transaction fees when we cancel the orders. Tried to use it to day and it is broken.

SMWEngineering
영국
앱 사용 기간 9개월
답글 Shopify개 2021년 3월 16일

Thank you for your review. You should be able to filter out those buyers by adding their IP address or email as a filter in the app. If this isn't functioning properly, please contact our support team and we can look into it further: https://bit.ly/2AWw5VA. Cheers! - Brie, Shopify Support

2021년 1월 25일

Useless. It does not allow you to apply a filter on the "Shopify fraud detection system score" Looks like everyone has accessed for this.
You have not problems charging us $ for fraud chargeback. or $ to use our our payment gateways that have this function.

Medlab Clinical
오스트레일리아
앱 사용 기간 9개월
답글 Shopify개 2021년 1월 26일

Thank you for this feedback. I'll be sure to pass that on to our developers for you and submit this as a feature request on your behalf. - Brie, Shopify Support

2018년 2월 14일

The biggest fraud happens when billing addresses are different than shipping addresses and when they use expedited shipping. Both of those functions are missing!

Phoneremedies
미국
앱 사용 기간 9개월
2022년 3월 4일

useless app, might as well just leave the orders open and see if you get a chargeback... the real crime here is Shopify charging merchant fees even when the payment is refunded. Cashapp doesnt do this, Venmo doesnt do this, PayPal doesn't do this...

CB Hobby
미국
앱 사용 기간 9개월
답글 Shopify개 2022년 3월 23일

Thank you for writing your review and I am sorry to hear that you've had a negative experience using the Fraud Filter app and fraudulent orders. If you haven't already, I would recommend checking out our documentation on fraud prevention to learn more about preventing fraudulent activity on your store: https://bit.ly/2PoUYkf. -Victor, Shopify Support

2019년 11월 6일

This app does nothing. It does not work. I have to write a minimum of 100 characters but I have nothing more to say apart from this app is pointless.

Action Slot Racing
영국
앱 사용 기간 9개월
2023년 6월 6일

no sirve para nada , llevo 2 meses indicando nombres y datos de clientes y pedidos para filtrar y siguen entrando ordenes fraudulentas

LookPerfect
스페인
앱 사용 기간 8개월
2016년 9월 9일

it is not filtering or catching fraudulent orders.even i have detail filters in place.

It is simple tool, free, limited with no activity or analytics. it is not working for me.

Troygift
미국
앱 사용 기간 5개월