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Practically useless. - This app requires you to create completely new and separate rule for every individual customer you want to block. No support for a single list.
- As others have stated, this app does not block the order from occurring. It just cancels it after the fact, leaving the merchant out of pocket for the transaction fee.
Hey, there. Thank you for taking the time to share this review and for highlighting these issues. We can see why some of these issues would be a problem for some of our merchants, like yourself, and we would be happy to pass your feedback along to our developers for future considerations. Cheers! -Elias, Shopify Support
I really feel like Shopify doesn't give a single F about fraud. This app is a joke and a slap in the face to customers. Shopify might as well be in bed with the thieves. You provide a platform but you don't do anything to help me protect my customers. They are essentially your customers too Shopify!
this app as dangerous and wasteful as it gives you false sense of security,
filters do not work!!!
We lost a lot of money due to chargebacks
It is extremely irresponsible for Shopify to offer this app to us in the first place!!!
Hey, there. Thanks for taking the time to leave your feedback here. I'm sorry to hear the filters you've setup in the app don't seem to be working. We'd like to help you troubleshoot that so we can get the app working for you! Please reach out to our Support team via our Help Center: https://bit.ly/2AWw5VA. Thank you. - Brie, Shopify Support
Nope, it simply doesn't work. I made a few test orders after setting up all the filters. It did not cancel any order. Didn't expect this from the official Shopify devs. I suppose most of the devs at Shopify are not competent enough.
Hi, there. Sorry to hear that you're having issues with Fraud Filter. I'd recommend trying the app with a different browser or device to see if the issue persists. You can also try clearing your browser's caches to see if that helps.
If the issue continues to persist, please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log in to your account. Our Support team would be happy to continue assisting you with this through live chat, email, or callback. Thanks! -Elias, Shopify Support
I set up several filters and none of them worked. Waste of time.
This app is terrible. The filters it allows you to stop orders are completely unhelpful - unless you happen to know the exact email address, IP address or other specific information that the criminal will use, it doesn't help. I'm not sure why it's designed this way because its a Shopify app and Shopify is actually very good at flagging fraud orders. But it doesn't allow you to automatically block or cancel orders that it believes are fraudulent.
This app does not work. It hasn't blocked a single order placed by email addresses we have blocked through the app.
Hi, there. Thanks for taking the time to provide your feedback here, and I'm sorry to hear that you haven't had a positive experience with the app to this point. Please feel free to reach out to our support team so we can do some troubleshooting and make sure the app is set up properly: https://bit.ly/3e61ynh. Warm regards! -Oliver
Useless App Shopify used to offer billing doesn't match shipping or order declined now they take away any fraud protection and give this joke of an app. We will be off shopify very soon!
Hey, there. Thank you for sharing this feedback with us. While Fraud Filter does not offer the same rules as previous releases, our app is considered more of a fraud prevention. That being said, if you need to review the billing and shipping addresses before fulfilling an order, then you can consider capturing the payments manually (https://bit.ly/3QccmSW). If you need any help with this, then we'd be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request.
That being said, if you're looking for fraud protection, then we'd recommend taking a look at Signifyd (https://bit.ly/3cMDt9u). Signifyd offers revenue protection as well as abuse prevention. If you need any help with their app, the app developer is always available to assist you - you can reach out to them directly through the contact information found in the Support section (https://bit.ly/33brIzk) of their app's page. Cheers. -Elias, Shopify Support
Terrible, does not block any order regardless of the method you use, email name etc..
The app does not work at all. The filters do not block any orders. The app has been a complete waste of time.