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This app only works if you know a specific email address, IP address, etc. that you want to block. It won't block general terms, such as if the CVV doesn't match the card, or blocking a "high risk" attempt. Really frustrating.
I had a customer who I did not want to buy from me again. This app has allowed me to block them from purchasing from my store in the future.
I use it since 2 years approx and it helps but some people can order under another name ??? So, I have tried to add many filters about names and will see what this does. But I check where every customer lives by googling them and check where they live and if their adresses matches the one they entered, all good. Also if they are not regular customers, will turn down the shipping in a different location than the billing. The crooks are insistant though, They call and try to defend their points even if their story is a joke
We have set it up as we get a warning, not the order cancelled automatically. After doing my research, I decide and cancel the order becase we have accepted the charge . We also have set up that we have to accept the charge instead of automatic. It gives us time to look into them and no need to refund since they were never charged. But anything suspiscious, am not risking. I do offer them to ship to stores near them so they can go buy directly and even save on shipping fees, and funny enough, had one fake buyer residing 2 blocks away from one of our buyer (store) and another, 4 blocks away, and in both cases, they refused so, we know it is a gimmick.
Hi there, Thank you for taking the time to share your experience and custom filters that you use to mitigate these high risk orders. In addition to blocking users names, you should be able to filter out their IP address or email as a filter as well. If you would like some more assistance with this, please contact our support team and we can look into it further: https://shopify.link/VRd6 -Mac, Shopify Support
This app does have it's flaws, but I have a pretty major suggestion if you are trying to use it! Turn on manual payment capture so you do not need to take the processing fee! I have had someone persistently trying to place orders, and manual payment capture helps SO much with this app.
Hi, there. Thank you so much for taking the time to leave this great review. We are so happy to hear that the Fraud Filter app has been working for you and your shop. Thanks again! - Marty, Shopify Support
Using this App with my other store www.101.watch - and I am absolutely satisfied.
Cheers! K
I use this app to add suspected fraudulent buyers. Thankfully it had never had to flag one for me yet, but it’s a piece of mind
Been using this app for sometime. It does filter and cancel orders but you have to take care to configure the filters correctly. The functionality is limited, missing basic requirements such as searching the contents of the filters created. This app is needed to prevent fraud and block undesirables, but it needs to be enhanced.
Luckily, I've never had to use this app but I like that I have this already set up on my store... just in case.
This app really does work! Keep the fraud out! Thank you so much! https://www.classicbritishspares.com
This app works great, highly recommend