Fraud Filter , 리뷰 209개
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I had a rule in place that it completely ignored. Lost a sale due to fraud!
It cancelled one order and didn't even alert me or show an order where it ran.
Terrible app. Why even offer it?
Hi, there! Thanks for your review of the Fraud Filter App. We're sorry to hear about this situation with this fraud rule. Please, reach out to our Support Team via our AI Assistant (https://shopify.link/vRnL) so we can get you authenticated and investigate this for you. -Imogen, Shopify Support
This app simply does not work and has created a very uncomfortable and dangerous situation for me. I have a disturbed customer who I've tried blocking several times using this app and it's failed every time. Do not download.
Thanks for the review. You can set up specific rules using the Fraud Filter application on your Shopify store to not allow specific credentials to be used in the checkout: https://shopify.link/w6zj. With that being said, if you are experiencing an issue with a specific customer that is attempting to make purchases from your store that you do not want to allow. We will need to take a further look into your online store set up to advise the next steps. In this case, you can get in direct contact with our live support by navigating to the Help Center: https://shopify.link/mLA. When you arrive at the Help Center, you will need to make the virtual assistant aware that you would like to Speak with support and you will be connected with a Support Advisor. -Ollie, Shopify Support
does not work
Hello!
Thanks for reaching out and sharing your review.
You mentioned you're having issues with the app and our team would like to better understand what specific issues you're experiencing. If you'd like, you can connect with our team through the Shopify Help Center (https://shopify.link/vRnL) so we can troubleshoot effectively. -Victoria, Shopify Support.
Does not work dont download just waste of time
Hi, India! We're sorry to see the app didn't work for you as expected. Are you about to provide specifics about your issue? Thanks in advance! - Skye, Shopify Support
The app don’t work. I have the address filled for the filter and the app doesn’t let me save. It kept asking me to put the info even though I’ve already filled the info I wanted to blacklist. 1/5 app.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Fraud Filter app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can ensure this gets resolved: https://bit.ly/2AWw5VA. - Blair, Shopify Support
Pretty poor. All criteria has to be met for it to work. so if you put a name and an address for example, both would have to match in order for the filter to be applied. Then if the person simply changes their address it wouldn't work. This means in order for it to be effective you have to create 100's of separate filters for each rogue customer. It would instantly transform this app with the simple addition of giving us the choice to add filters with an AND/OR option but considering everyone have been requesting this same feature for almost 2 years I doubt they will implement it. You just get a canned uninterested response saying. "we will pass on the request to our engineers" Don't bother with this app it wont do what you want it to.
Hi, there. Thank you for sharing your feedback. We can see why adding additional options to the logic rules would be beneficial to prevent recurring orders. We would be happy to pass your feedback along to our developers for future considerations. Cheers! -Mac, Shopify Support
Doesn't work. I have one rule setup. An order meets the criteria for the rule, however, the app does nothing. Very frustrating. Do not recommend.
Thank you for your review. I am sorry the app is not working as it should. Please contact our Support Team (https://shopify.link/qL3P) to look into this for you. -Emily, Shopify Support
This app does not work at all. As this app is by Shopify, I reached the support and explained everything, how it is not working. Finally got a reply from them to use another app. Then why this app is there? Not at all satisfied
Hi, there. I'm sorry to hear that the app wasn't working for you, and I appreciate you reaching out to our team about this. If you experienced a technical issue with the app, please know that our team will investigate and do what we can to resolve it. -Sophia, Shopify Support
I installed this because the app is advertised as being able to "block" a customer from ordering, but that is false advertising. You can only cancel the order or send yourself a warning. So I uninstalled it. Absolutely terrible.
Thank you for taking the time to share your feedback. To clarify, you can use Fraud Filter's rule-based functionality to block orders, and to prevent certain known customers from ordering. If you want to give it another try and need some guidance on setting up a rule, please get in touch with our team here: https://bit.ly/2AWw5VA. -Sophia, Shopify Support
Not working, i even set rules for all fields, but it doesn't filter the orders I want.
Hi there, thanks for reaching out. There are some restrictions on what the Fraud Filter app can do but it should be working with the parameters and restrictions you've set. Please contact our support team for further assistance and we'd be happy to take a closer look at this: https://shopify.link/vRnL. -Victor, Shopify Support