Fraud Filter , 209 recenzji

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22 lipiec 2023

hey i set up a filter to give flag when order count is greater then 1. but its not working. previously it was working but now it stopped working all of a sudden

Miss Rose Com Pk
Zjednoczone Emiraty Arabskie
Około 3 lata korzystania z aplikacji
Shopify odpowiedział(a) 10 sierpień 2023

Hello. Do you have multiple rules for this fraud filter? If so, the filter can only act if an order matches all rules in the set. We're happy to take a closer look at the settings with you to determine what may have changed. Please get in touch with our team via the Shopify Help Center: bit.ly/2AWw5VA. -Sophia, Shopify Support

21 lipiec 2023

This app does not work at all. As this app is by Shopify, I reached the support and explained everything, how it is not working. Finally got a reply from them to use another app. Then why this app is there? Not at all satisfied

Skmeico
Indie
4 miesiące korzystania z aplikacji
Shopify odpowiedział(a) 10 sierpień 2023

Hi, there. I'm sorry to hear that the app wasn't working for you, and I appreciate you reaching out to our team about this. If you experienced a technical issue with the app, please know that our team will investigate and do what we can to resolve it. -Sophia, Shopify Support

5 czerwiec 2023

I installed this because the app is advertised as being able to "block" a customer from ordering, but that is false advertising. You can only cancel the order or send yourself a warning. So I uninstalled it. Absolutely terrible.

Adept Cosmetics®
Stany Zjednoczone
Około 2 miesiące korzystania z aplikacji
Shopify odpowiedział(a) 7 czerwiec 2023

Thank you for taking the time to share your feedback. To clarify, you can use Fraud Filter's rule-based functionality to block orders, and to prevent certain known customers from ordering. If you want to give it another try and need some guidance on setting up a rule, please get in touch with our team here: https://bit.ly/2AWw5VA. -Sophia, Shopify Support

10 listopad 2023

Not working, i even set rules for all fields, but it doesn't filter the orders I want.

Delidori
SRA Hongkong (Chiny)
Około 2 godziny korzystania z aplikacji
Shopify odpowiedział(a) 13 listopad 2023

Hi there, thanks for reaching out. There are some restrictions on what the Fraud Filter app can do but it should be working with the parameters and restrictions you've set. Please contact our support team for further assistance and we'd be happy to take a closer look at this: https://shopify.link/vRnL. -Victor, Shopify Support

26 wrzesień 2023

App doesn't work.

Filter Tagging could be an option but it is missing/not available in this app.
Also the rules doesn't apply immediately.

Cloud Bliss
Filipiny
Około 23 godziny korzystania z aplikacji
Shopify odpowiedział(a) 29 wrzesień 2023

Hi, there. Thanks for taking time to leave a review. Could you let me know what specifically wasn't working with the tagging? If you can share more context I'm happy to look into this with our team for you. You can also create a support ticket with our team if it's regarding a bug or specific issue. -Rio, Shopify Support.

6 czerwiec 2023

no sirve para nada , llevo 2 meses indicando nombres y datos de clientes y pedidos para filtrar y siguen entrando ordenes fraudulentas

LookPerfect
Hiszpania
8 miesięcy korzystania z aplikacji
30 lipiec 2023

Useless. I need to blacklist customer from placing an order. I have been getting some fraudulent orders, all from same email domain. I am ending up cancelling them and refunding, but it still costs me fees. I would appreciate if we can prevent some customers (filtered by IP, domain, name or delivery address) form placing an order in the first place.

Lula Bridal
Nowa Zelandia
2 minuty korzystania z aplikacji
Shopify odpowiedział(a) 10 sierpień 2023

Thank you for your feedback. I'm sorry to hear that you've been dealing with this, and I'll be sure to share this with our developers for consideration in future updates. -Sophia, Shopify Support

22 kwiecień 2018

I setup 5 rules to prevent a customer from placing orders on my site. None of them worked. Useless app.

Oy Vapor
Stany Zjednoczone
Około 5 lat korzystania z aplikacji
24 styczeń 2020

Doesn't do anything... Have had multiple fraud orders always from same IP address, so setup a IP block... and the fraud orders keep coming in... no warning, no cancelled orders... I tried both settings nothing does anything

Euro Sport Accessories
Stany Zjednoczone
Prawie 5 lat korzystania z aplikacji
29 wrzesień 2018

Garbage App,

It doesn't work right 50% of the time. It cancel's peoples orders when its not supposed to. Way to finnicky.

SuorinUSA.com
Stany Zjednoczone
Prawie 5 lat korzystania z aplikacji