Fraud Filter

TERRIBLE for digital products - no matter what rules you set up, the system will still fulfill. Contacted Shopify regarding this, and they have no answers.

it literally doesnt do anything. bye dunno what to say. ignore all of this . trying to reach 100 characters

It doesn't work. I have created a filter to cancel an order from a given IP or Phone Number or Name and.... the filter is not triggered...

Very disapointting

Does nothing. You can have like 50 filters or rules and it literally does absolutely nothing. Worthless.

Pretty poor. All criteria has to be met for it to work. so if you put a name and an address for example, both would have to match in order for the filter to be applied. Then if the person simply changes their address it wouldn't work. This means in order for it to be effective you have to create 100's of separate filters for each rogue customer. It would instantly transform this app with the simple addition of giving us the choice to add filters with an AND/OR option but considering everyone have been requesting this same feature for almost 2 years I doubt they will implement it. You just get a canned uninterested response saying. "we will pass on the request to our engineers" Don't bother with this app it wont do what you want it to.

This app no longer works properly, it flags up but no longer cancels the orders, no point in having it installed.

Absolutely useless for digital products!! I have someone set up to be blocked and it let them purchase and sent them the digital product (they downloaded it), then refunded their money! What is the point in that? Uninstalling now and not impressed. Just another half-arsed app.

Worthless app, unfortunately. It won't block orders...it will only cancel them after the fact, if it works at all.

This app sucks. We have several emails, shipping addresses and IP addresses blocked and set to cancel the order, re-stock product inventory and issue a refund, which NEVER works. Some others we have set to issue a warning in the Shopify admin, which we never receive. Swing and miss, Fraud Filter.

Do your business a huge favor and use FraudLabs Pro instead.

Avoid this app, don't waste your time on it. I am still getting orders from the customers who are blocked for filing false charge backs. This is create a rule by identifying all the key indicators which can identify the customers. For example: IP, Shipping address, phone number, card# etc. It doesn't even give a hint that this customer is on the block list. I email shopify support about it, but didn't get a resolution.