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Pathetic App. Do not use this app. This app will definitely cancel your orders but will not reverse/refund the amount.
Hey, there. Thank you for reaching out and bringing this to our attention. When setting up rules for Fraud Filter, there is an additional option that allows you to 'Refund transaction amount' and refund the order. That being said, if you need help with setting this up, then we'd be happy to continue assisting you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
Stopped working... It was good for my needs when I tested and set it up. But now I just received a fraudulent order today that *would have* been caught by my filters, but wasn't.
For whatever reason, Fraud Filter has disappeared from the order details page. It doesn't show up under the Fraud Analysis portion for any of my orders anymore and isn't running my rules. It did when I first set it up. What the heck?
don't waste your time, it does't work
When you set up this app, you have the option of either automatically cancelling the order, in which case Shopify sends a notification to the customer (but not your admin), or you can set it to warn your admin about a fraudulent order. You can't set it to do both. I don't see why an app would notify the customer and not the seller.
Hey, there. Thank you for sharing this feedback with us. We understand that you'd like to be notified for when an order is automatically cancelled, and we'd be happy to share this with our development team. Cheers! -Elias, Shopify Support
I would be happy to update my review of this app. However the MOST BASIC use scenario doesn't seem to work: managing a black list of customers that I don't want to allow to place orders, based on a shipping phone, email or address. I created a test order using the exact shipping phone I would like to block and Shopify processed the order normally. I can't believe that Shopify doesn't have a functional method for blacklisting certain customers.
App doesn't work.
Filter Tagging could be an option but it is missing/not available in this app.
Also the rules doesn't apply immediately.
Hi, there. Thanks for taking time to leave a review. Could you let me know what specifically wasn't working with the tagging? If you can share more context I'm happy to look into this with our team for you. You can also create a support ticket with our team if it's regarding a bug or specific issue. -Rio, Shopify Support.
The application was easy to install. Setup and customization of the app is simple and the app is very user-friendly.
https://www.gift-frog.com
https://www.kinkytoy.store
Es ist möglich Regeln zu erstellen. Es gibt leider keine Erklärung was man in die Felder schreiben soll. Die Auswahlmöglichkeiten sind extrem gering.
I've added 2 filters (email and Browser IP) but both are not working. Please fix it or delete this app.
Too complicated to figure out what filters to make.