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Been using this app for over a year now and it doesn't work well at all. It allows repeat fraud even when a rule has been made against an address and phone number etc. Keeping it simply because i have a stored list of fraud info to reference off.
Has never worked properly. Does not block anyone, any email address, country etc. Therefore still getting Indonesian and Malaysian orders that should never get through that we have to cancel manually.
This app does not work, and we mean at all! The app was designed with all the right elements in place, but somehow it was not plugged to shopify stores to actually do the job.
This worked OK up until the other day. Now it will not even load the page where I had all of my filters listed. I hope I don't loose them all, that would be horrible. We have blocked many people from ordering again with this app. I wish it still worked.
I'm sorry to hear that you've had this issue and thank you for leaving your feedback with us here. I would recommend logging into your store in another browser or device to see if the issue is also present there, and if it isn't, you can try clearing your cache in your original browser or device to see if that helps.
If the problem persists, please reach out to our support team directly so that they can authenticate you on the store and take a closer look at this for you. You can reach them here: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Not very useful when you use 3rd party fulfilment and your store is set to auto fulfil orders.
Give the app the power to fulfil or not fulfil orders based on its filters. Then it has value for the many thousands of customers using 3rd party fulfilment services.
Also a separate database of customers that have been flagged as warning would be good, then other shops that get my fraudulent customers would get a waring and a held order for them to look into.
Doesn't seem to work. I am trying a block a specific customer from buying any products or contacting me via my store contact form (the person keeps harassing me with offensive messages) but regardless of what rule I create it makes no difference. Really disappointed. Any help making that work?
Thank you for reaching out and bringing this to our attention. While Fraud Filter doesn't prevent customers from messaging you, you can block them from checking out on your store. If you'd like to block someone from contacting you, then you can block their email through the inbox from your email provider.
That being said, to block customers from checking out, you can block them using their email or IP address. If you'd like to learn more about Fraud Filter, then please take a look at our guide here: https://bit.ly/3hEwLSg.
If you need further assistance with setting up Fraud Filter rules, then we'd be happy to assist you through live chat, callback, or email. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support
Works just fine filtering out carders dumb enough to repeatedly buy items from your website even after being exposed.
https://www.vapepeople.co.uk
TERRIBLE for digital products - no matter what rules you set up, the system will still fulfill. Contacted Shopify regarding this, and they have no answers.
it literally doesnt do anything. bye dunno what to say. ignore all of this . trying to reach 100 characters
I am sorry to hear that you haven't found the Fraud Filter app to be helpful but thank you for sharing your feedback with us here nonetheless. Shopify does provide other tools and resources to help combat fraud outside of the Fraud Filter app, which you can read about here: https://bit.ly/2PoUYkf. -Victor, Shopify Support
Great app, all you have to do is set it and forget it. Works great!