Fraud Filter , 208 則評價

整體評分
2.3
各級評分數量
  • 31% 的評分為 5 顆星
  • 9% 的評分為 4 顆星
  • 7% 的評分為 3 顆星
  • 8% 的評分為 2 顆星
  • 45% 的評分為 1 顆星
2015年11月3日

Been using this app for over a year now and it doesn't work well at all. It allows repeat fraud even when a rule has been made against an address and phone number etc. Keeping it simply because i have a stored list of fraud info to reference off.

Addamonline
愛爾蘭
使用應用程式 2年多
2018年12月17日

Has never worked properly. Does not block anyone, any email address, country etc. Therefore still getting Indonesian and Malaysian orders that should never get through that we have to cancel manually.

J&B Menswear Ltd, Norwich
英國
使用應用程式 2年多
2014年3月21日

Not very useful when you use 3rd party fulfilment and your store is set to auto fulfil orders.

Give the app the power to fulfil or not fulfil orders based on its filters. Then it has value for the many thousands of customers using 3rd party fulfilment services.

Also a separate database of customers that have been flagged as warning would be good, then other shops that get my fraudulent customers would get a waring and a held order for them to look into.

Tongkat Fitness USA
英國
使用應用程式 大約2年
2022年4月22日

it literally doesnt do anything. bye dunno what to say. ignore all of this . trying to reach 100 characters

Aesthetics by Chioma (Pty) Ltd
南非
使用應用程式 接近2年
Shopify 已回覆 2022年5月6日

I am sorry to hear that you haven't found the Fraud Filter app to be helpful but thank you for sharing your feedback with us here nonetheless. Shopify does provide other tools and resources to help combat fraud outside of the Fraud Filter app, which you can read about here: https://bit.ly/2PoUYkf. -Victor, Shopify Support

2014年9月26日

It doesn't work. I have created a filter to cancel an order from a given IP or Phone Number or Name and.... the filter is not triggered...

Very disapointting

My Little Desire
比利時
使用應用程式 接近2年
2022年5月18日

Does nothing. You can have like 50 filters or rules and it literally does absolutely nothing. Worthless.

Raw Feeding Miami
美國
使用應用程式 1年多
Shopify 已回覆 2022年6月10日

I'm sorry to hear that you've found the Fraud Filter app to be unsuitable for your store but we appreciate you sharing your feedback with us here nonetheless. I will be sure to share your comments with our development team. -Victor, Shopify Support

2019年1月23日

This app no longer works properly, it flags up but no longer cancels the orders, no point in having it installed.

Titania Creations
英國
使用應用程式 1年多
編輯時間:2017年11月30日

Absolutely useless for digital products!! I have someone set up to be blocked and it let them purchase and sent them the digital product (they downloaded it), then refunded their money! What is the point in that? Uninstalling now and not impressed. Just another half-arsed app.

New Loops
英國
使用應用程式 大約1年
編輯時間:2020年3月29日

Worthless app, unfortunately. It won't block orders...it will only cancel them after the fact, if it works at all.

Pine Street Clinic
美國
使用應用程式 大約1年
編輯時間:2021年8月21日

Does not work with digital goods! I have lost lots of money to clients who received their digital goods anyways AND got refunded because their order was cancelled (after sending the confirmation WITH the link to the digital good).

Inbals Tarot
瑞士
使用應用程式 大約1年
Shopify 已回覆 2021年8月26日

Hi, there. We are sorry to hear you ran into this problem and thank you for taking the time to share this review and for highlighting these issues. Fraud Filter cannot cancel orders that have already been paid and fulfilled. Once a Digital Download is purchased, it's automatically paid and fulfilled, even if the customer is flagged as a risk. Furthermore, the customer automatically receives the product once it's been paid for, so by the time the order is cancelled the customer already has the product.

We can see why some of these issues would be a problem for some of our merchants, like yourself and we would be happy to pass your feedback along to our developers for future considerations. Although we cannot guarantee updates to this in the future, the more requests we get from our merchants the better the chance for future updates.

Alternatively, you could look into using an app like "SendOwl" for your digital downloads. SendOwl does integrate with Fraud Filter and can be set up with a 30-second delay between the order being paid and fulfilled, which gives Fraud Filter enough time to cancel orders before the product is sent. If you wish to try this out, feel free to check out SendOwl on our app store here https://bit.ly/3kpD7p6 for more information. Thanks again! -Marty, Shopify Support