評價 (213)

整體評分
2.3
各級評分數量
  • 31% 的評分為 5 顆星
  • 8% 的評分為 4 顆星
  • 7% 的評分為 3 顆星
  • 9% 的評分為 2 顆星
  • 45% 的評分為 1 顆星
2023年3月16日

Avoid this app, don't waste your time on it. I am still getting orders from the customers who are blocked for filing false charge backs. This is create a rule by identifying all the key indicators which can identify the customers. For example: IP, Shipping address, phone number, card# etc. It doesn't even give a hint that this customer is on the block list. I email shopify support about it, but didn't get a resolution.

MirchiMasalay
美國
使用應用程式 12個月
Shopify 已回覆 2023年3月17日

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. I'm sorry to hear the filters you've set up in the app don't seem to be working as expected. I'd encourage you to connect with our Live Support Team using this link (https://bit.ly/3c5icUc) so you can work with one of our advisors to get this resolved. - Blair, Shopify Support

2021年3月10日

Has been useful for alerting to staff to unwanted buyers. Unfortunately it will not prevent these buyers checking out so we lose transaction fees when we cancel the orders. Tried to use it to day and it is broken.

SMWEngineering
英國
使用應用程式 9個月
Shopify 已回覆 2021年3月16日

Thank you for your review. You should be able to filter out those buyers by adding their IP address or email as a filter in the app. If this isn't functioning properly, please contact our support team and we can look into it further: https://bit.ly/2AWw5VA. Cheers! - Brie, Shopify Support

2021年1月25日

Useless. It does not allow you to apply a filter on the "Shopify fraud detection system score" Looks like everyone has accessed for this.
You have not problems charging us $ for fraud chargeback. or $ to use our our payment gateways that have this function.

Medlab Clinical
澳洲
使用應用程式 9個月
Shopify 已回覆 2021年1月26日

Thank you for this feedback. I'll be sure to pass that on to our developers for you and submit this as a feature request on your behalf. - Brie, Shopify Support

2018年2月14日

The biggest fraud happens when billing addresses are different than shipping addresses and when they use expedited shipping. Both of those functions are missing!

Phoneremedies
美國
使用應用程式 9個月
2022年3月4日

useless app, might as well just leave the orders open and see if you get a chargeback... the real crime here is Shopify charging merchant fees even when the payment is refunded. Cashapp doesnt do this, Venmo doesnt do this, PayPal doesn't do this...

CB Hobby
美國
使用應用程式 9個月
Shopify 已回覆 2022年3月23日

Thank you for writing your review and I am sorry to hear that you've had a negative experience using the Fraud Filter app and fraudulent orders. If you haven't already, I would recommend checking out our documentation on fraud prevention to learn more about preventing fraudulent activity on your store: https://bit.ly/2PoUYkf. -Victor, Shopify Support

2019年11月6日

This app does nothing. It does not work. I have to write a minimum of 100 characters but I have nothing more to say apart from this app is pointless.

Action Slot Racing
英國
使用應用程式 9個月
2023年6月6日

no sirve para nada , llevo 2 meses indicando nombres y datos de clientes y pedidos para filtrar y siguen entrando ordenes fraudulentas

LookPerfect
西班牙
使用應用程式 8個月
2016年9月9日

it is not filtering or catching fraudulent orders.even i have detail filters in place.

It is simple tool, free, limited with no activity or analytics. it is not working for me.

Troygift
美國
使用應用程式 5個月
2019年5月6日

This app should be called, "voluntarily share your customer's info with us, and we'll do nothing for you in return Filter." I need an app that can block specific customers, and also block sales to specific states and zip codes. Fraud Filter claims it can do that . The rules that I set up, were made to do that, but, this app does NONE of those things. This is just a scheme for them get your customer's metadata. It's completely useless for anything else. Clearly the 5 star reviews are fake. Don't use this app. It's a fraud. You've been warned.

Absolute Scientific LLC
美國
使用應用程式 4個月
2023年7月21日

This app does not work at all. As this app is by Shopify, I reached the support and explained everything, how it is not working. Finally got a reply from them to use another app. Then why this app is there? Not at all satisfied

Skmeico
印度
使用應用程式 4個月
Shopify 已回覆 2023年8月10日

Hi, there. I'm sorry to hear that the app wasn't working for you, and I appreciate you reaching out to our team about this. If you experienced a technical issue with the app, please know that our team will investigate and do what we can to resolve it. -Sophia, Shopify Support