Fraud Filter , 208 reviews

Overall rating
2.3
Counts per rating level
  • 31% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 45% of ratings are 1 stars
June 16, 2020

The app does not work at all. The filters do not block any orders. The app has been a complete waste of time.

BargainJunkie
United States
2 months using the app
Edited June 3, 2020

The app does not block customers from placing orders. At the most. It may flag them. Meanwhile... Shopify, your cc, Paypal... All get to keep the fees on the order.

The Honda SxS Club
United States
2 months using the app
January 4, 2016

DO NOT use in any circumstances. After I Installed it on our website, our orders dropped dramatically. We couldn't find any reason and were thinking maybe something is wrong with our pricing or marketing. After a deep investigation, we found that customers simply COULD'T click on CHECKOUT button!!!

I don't really know how much it costed us by not having any customer for two weeks! but I wouldn't install any other app from this developer or any other un-trusted source.

Glorio
Australia
About 2 months using the app
October 18, 2017

Horrible app. It definitely doesn't do enough for you and has not enough flexibility. I lost money using this app rather than it helping me. I'd highly suggest that you do this yourself than rely on this app that is poorly constructed and designed to have you actual fail more.

Giantrobotstore
United States
About 1 month using the app
January 7, 2017

Won't install (gives a 404 error)

Thetravelers
Netherlands
About 1 month using the app
August 24, 2022

Not a very well developed app. Disappointing coming from official Shopify. The rulesets are limited to 'AND' only. You cannot do 'OR' rules. Also, it only cancels the order being placed instead of preventing the order from being placed in the first place. That means you are still paying processing fees to Shopify. Please improve this app as Fraud prevention is a critical part of any online store.

Viori Website
United States
About 1 month using the app
Shopify replied September 2, 2022

Thank you for taking the time and sharing this feedback with us. We're sorry to hear that Fraud Filter was unable to meet your needs and we would be happy to pass your feedback along to our development team for further review. We appreciate the constructive feedback and we hope to see improvements in future releases. Thanks again. -Elias, Shopify Support

Edited March 30, 2022

When setting up a filter, you can only add a field to one side of the equation. In other words, I can set a filter to reject orders where billing name does not match "Bill," specifically, but I can't set a filter to reject orders where the billing name does not match the shipping name. It's ludicrous to me that Shopify would put their name on an app missing such simple logic. Use Shopify Flow, instead. Much more powerful.

Power Tank
United States
23 days using the app
Shopify replied April 12, 2022

Thank you for writing your review and for providing us with feedback for the Fraud Filter app. I can appreciate why the limitation you've cited would make the app more difficult to use effectively, and I'll be sure to pass your comments onto our development team. -Victor, Shopify Support

January 29, 2021

This app didn't work. An order was placed even though we had set up a filter to cancel the order from a specific email address who we know is fraudulently ordering.

Emepelle
United Kingdom
22 days using the app
Shopify replied February 1, 2021

Thank you for writing your review and I'm sorry to hear that the Fraud Filter app did not work as intended for you. I'd like to take a closer look at the order in question and see if I can determine why the app did not cancel the order as desired, so will send an email to you shortly to touch base with you on this. Please reply to me there if you're still looking for assistance on this. -Victor, Shopify Support

February 17, 2017

Would love to give it a positive review, but it hasn't stopped any fraudulent orders dispute setting it up to block certain emails, it's let them all through costing me money in charge backs. Useless.

Beats By Vanity
United Kingdom
13 days using the app
May 6, 2017

It keeps cancelling orders that are not fraudulent and have nothing to do with the rules I created.

Discriminant
United States
11 days using the app