This is silly. It can't actually block a transaction based on the rules - it only cancels the order after the transaction already occurs. As everyone states in the reviews, that leave us - your merchants - having to cover the transaction fees for/on the reversal. Why can't this simply block the transaction, based on the rule - before the transaction occurs, so that the merchant doesn't incur expenses?
Thank you for getting in touch and for writing your review, and I can appreciate your frustration over the limitations of the Fraud Filter app in terms of preventing high risk or fraudulent orders from being placed at all.
The app will cancel or flag an order if it meets the criteria you've set once the order has been placed, but I can see why you'd prefer a solution that stops the customer from placing an order. I will be sure to pass your feedback onto our app development team for their consideration. -Victor, Shopify Support
Northside Flower Market
When you set up this app, you have the option of either automatically cancelling the order, in which case Shopify sends a notification to the customer (but not your admin), or you can set it to warn your admin about a fraudulent order. You can't set it to do both. I don't see why an app would notify the customer and not the seller.
Hey, there. Thank you for sharing this feedback with us. We understand that you'd like to be notified for when an order is automatically cancelled, and we'd be happy to share this with our development team. Cheers! -Elias, Shopify Support
Does not work with digital goods! I have lost lots of money to clients who received their digital goods anyways AND got refunded because their order was cancelled (after sending the confirmation WITH the link to the digital good).
Hi, there. We are sorry to hear you ran into this problem and thank you for taking the time to share this review and for highlighting these issues. Fraud Filter cannot cancel orders that have already been paid and fulfilled. Once a Digital Download is purchased, it's automatically paid and fulfilled, even if the customer is flagged as a risk. Furthermore, the customer automatically receives the product once it's been paid for, so by the time the order is cancelled the customer already has the product.
We can see why some of these issues would be a problem for some of our merchants, like yourself and we would be happy to pass your feedback along to our developers for future considerations. Although we cannot guarantee updates to this in the future, the more requests we get from our merchants the better the chance for future updates.
Alternatively, you could look into using an app like "SendOwl" for your digital downloads. SendOwl does integrate with Fraud Filter and can be set up with a 30-second delay between the order being paid and fulfilled, which gives Fraud Filter enough time to cancel orders before the product is sent. If you wish to try this out, feel free to check out SendOwl on our app store here https://bit.ly/3kpD7p6 for more information. Thanks again! -Marty, Shopify Support
Shire Bikes - Parts & Accesories suitable for Monkey Bikes
IT DOESN'T WORK. COULD SHOPIFY ACTUALLY FIX THIS APP RATHER THAN GIVING EVERYONE CORPORATE ROBOTIC REPLIES???
Hey, there. Thank you for taking the time and sharing this feedback with us. If our guide for Fraud Filter (https://bit.ly/3hEwLSg) isn't able to help you set up our app, then this is something that our Support team can help you with. Our Support team will be able to take a closer look at your account and assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log in to your account to create a support request. Cheers. -Elias, Shopify Support
Practically useless. - This app requires you to create completely new and separate rule for every individual customer you want to block. No support for a single list.
- As others have stated, this app does not block the order from occurring. It just cancels it after the fact, leaving the merchant out of pocket for the transaction fee.
Hey, there. Thank you for taking the time to share this review and for highlighting these issues. We can see why some of these issues would be a problem for some of our merchants, like yourself, and we would be happy to pass your feedback along to our developers for future considerations. Cheers! -Elias, Shopify Support
Fetch N Buy
Nope, it simply doesn't work. I made a few test orders after setting up all the filters. It did not cancel any order. Didn't expect this from the official Shopify devs. I suppose most of the devs at Shopify are not competent enough.
Hi, there. Sorry to hear that you're having issues with Fraud Filter. I'd recommend trying the app with a different browser or device to see if the issue persists. You can also try clearing your browser's caches to see if that helps.
If the issue continues to persist, please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log in to your account. Our Support team would be happy to continue assisting you with this through live chat, email, or callback. Thanks! -Elias, Shopify Support
This worked OK up until the other day. Now it will not even load the page where I had all of my filters listed. I hope I don't loose them all, that would be horrible. We have blocked many people from ordering again with this app. I wish it still worked.
I'm sorry to hear that you've had this issue and thank you for leaving your feedback with us here. I would recommend logging into your store in another browser or device to see if the issue is also present there, and if it isn't, you can try clearing your cache in your original browser or device to see if that helps.
If the problem persists, please reach out to our support team directly so that they can authenticate you on the store and take a closer look at this for you. You can reach them here: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Nichts funktioniert einfach nur schlecht !
Die App scheint veraltet zu sein.
dazu nötigt man hier einen den Fehler genau zu beschreiben. Ich möchte Kunden per email blockieren und es funktioniert einfach nicht.
Has been useful for alerting to staff to unwanted buyers. Unfortunately it will not prevent these buyers checking out so we lose transaction fees when we cancel the orders. Tried to use it to day and it is broken.
Thank you for your review. You should be able to filter out those buyers by adding their IP address or email as a filter in the app. If this isn't functioning properly, please contact our support team and we can look into it further: https://bit.ly/2AWw5VA. Cheers! - Brie, Shopify Support
This app only works if you create a single list for each email you are blocking. There is no way to adjust the filter to search for OR only AND. So if you put two emails into one list - it assumes you need both conditions to work (and then does not). This seems like a major development oversight by Shopify - should allow for AND and OR filtering so users can create one list and add names to it versus create a list for EACH individual email. Please fix ASAP.
Thank you for writing your review and for highlighting this issue. I can see why this would be a problem when creating lists within the app, so will be sure to pass your feedback onto our development team for them to review. -Victor, Shopify Support