The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I'm confused on the amount of 1 star reviews for this app. It works for me. It's clunky to setup and configure, but it works.
The clunkyness should be resolved.
"The filter will act on the order only if all of these rules match."
There should be an option to any an "ALL" and "OR" rule instead of having to enter in 3-5 different rules.
Thank you for writing your review and for providing us with your detailed feedback and suggestion. This is definitely helpful and I'll be passing it along to our developers for review. Thanks again! - Julie, Shopify Support
I have had this installed for a couple of years. would be useful if the app could also conduct a general IP block not just at point of orders/
It's a pretty average app. I can't tell if its protecting me much.
With some work it could be great.
Geeky apparel store:
If the fraud analysis can tell us an order was placed from Turkey but the billing address was entered as SIngapore, we should be able to have a function that says "if the billing address entered is different from where the order is being placed, cancel"
It is useful, but there is no way to block a country except by the country code which doesn't normally get added by the customer.
Been using this app for sometime. It does filter and cancel orders but you have to take care to configure the filters correctly. The functionality is limited, missing basic requirements such as searching the contents of the filters created. This app is needed to prevent fraud and block undesirables, but it needs to be enhanced.
The Preset Factory
As @Sinimabeats put, this App is great until it comes to sites selling digital downloads. The App indeed does flag, cancel and refund these orders, but it cannot do anything to stop the payment being made altogether.
On a digital downloads store, once the payment has been made, the digital item is automatically sent, regardless of if the order is cancelled or refunded.
The controls in the App are nice and simple. If they created a function to block the payment being made if the rules are met, then this would be an nearly ideal App for users looking to block fraudsters on a digital downloads store.
its very easy to setup and usGreat app
Seems easy enough to use. For existing data perhaps its good, but that seems to mean that you would need to get scammed first before knowing what rule to set?
Would be great if there were some suggested rules that should be used, or maybe you could choose to have your fraud data shared with others so that it can auto-create/suggest some fraud rules for you based on what others are setting
Interface is a little confusing, but once you figure it out, it works great!