ok ok Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
We use this for fraudulent orders and diverters. It works well. The only thing from getting 5 stars is the lack of options when creating filters. It would be nice to have time and date parameters in the rules for making filters. i.e. We have obligations to restrict a certain number of orders per day and per week. It would also be nice to have product specific parameters in the rules for making filters. i.e. We have obligations for maximum quantity of any one product on any one order. This is a great app for people with obligations to vendors. Thanks for the work on it Shopify!
Hey, there. Thank you for taking the time to write this review and share these suggestions. We can see how having more filter options can be beneficial for our merchants using this app and we'd be happy to share this with our developers. Cheers! -Elias, Shopify Support
I have been using Fraud Filter for a few years now. Very happy with this app, easy to install & set up. Highly recommend.
I'm relatively new to the app, and some of the features aren't as clear cut as I'd like. Still, the app does work. I put the first and last name of someone that I wanted blocked, and that person is now no longer able to order from my store using that name.
Simple app - does what it says. Helpful for detecting 'risky' transactions so they can be further investigated. For a free app it works well and does what is says on the box!
Does just what I need it to do-Cool Thanks
It's nice to have peace of mind about orders. However, it would save space and eliminate clutter if there was an option to create a rule for multiple addresses. I occasionally get suspicious inquiries and I would like to put them all under one rule that would filter ANY address in the rule. That would be much more useful than having an individual filter for each address because the filter needs ALL addresses in order to work.
In other words, I'd like to be able to have a single rule that filters ANY address in a list.
Very helpful app for stopping all kinds of fraudulent orders. The setup can be a bit confusing and tedious, but once you get it set up correctly it really helps save you a lot of time...and time is money.
Luckily, I've never had to use this app but I like that I have this already set up on my store... just in case.
After some dodgy to say the least reviews, we finally got round to adding this. It pretty much lets you setup rules to auto decline orders from people.