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Cree reglas para marcar o impedir que clientes conocidos realicen pedidos en su tienda.
Fraud Filter puede proporcionar una capa adicional de protección para ayudarle a combatir el fraude y evitar contracargos. Utilizando la funcionalidad simple basada en reglas de Fraud Filter, puede configurar fácilmente advertencias para pedidos sospechosos o bloquear pedidos por completo. Cuando un pedido coincide con un filtro que ha creado, Fraud Filter lo marcará como sospechoso para advertirle o lo cancelará automáticamente, dependiendo de la acción que haya elegido.
- Cree filtros personalizados que satisfagan las necesidades de su negocio
- Los pedidos que coincidan con sus filtros pueden ser marcados como sospechosos en la página de pedidos
- Utilice filtros para evitar que ciertos clientes conocidos realicen pedidos en su tienda
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- Características
- Populares entre los negocios de Estados Unidos
- Se usa directamente en el panel de control de Shopify
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Reseñas (214)
I had a rule setup on a customer who damages items to collect insurance claims and keeps the item and/or say the customers packages were open and items were removed repeatly - i contact Shopify and they told me to contact the developer so here i am... only to find out Shopify is the developer. what the heck.
Edit: customer placed an order; made fake insurance claims. We place on auto cancel fraud list with app. 30 days later the same customer with same email places a new order that is not fulfilled. Contact Shopify and they tell me to contact the developer and then realize Shopify is the developer and here I am. Confused
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Fraud Filter app. To provide some clarification however, this app works to help reduce the risk of receiving potentially-fraudulent orders. It doesn't apply to orders that have already been fulfilled. To learn more about the functionality of the app, you can check out this page: https://shopify.link/n0rV. If you're having trouble setting up Fraud Filter rules, you can connect with us directly: https://bit.ly/2AWw5VA. - Blair, Shopify Support
I set up a rule for a specific customer that has made over 25 fraudulent purchases. Yes the app canceled the orders but did not block them from happening. I can not see where to contact customer support - very frustrating.
Thank you for taking the time and bringing this to our attention. It's important to note that Fraud Filter blocks fraudulent orders, and merchants have the options to cancel the orders automatically or receive warning so that they can cancel the orders manually - this is also conveyed on our guide here: https://shopify.link/dxey.
That being said, if you're looking for a way to completely prevent the customer from accessing your store, then there are a couple of third-party apps that you can consider - such as Easyban (https://shopify.link/rJrZ) or Bad Customer (https://shopify.link/md3W). Or, if you're interested in added protection against fraud and non-fraud chargebacks, then we'd recommend taking a look at Signifyd (https://shopify.link/6VrB). Cheers. -Elias, Shopify Support
Sadly there is no customer support at all and no easy way simply block physical address and the surrounding area.
Hi, there! Thank you for your review of the Fraud Filter App. You should be able to use the app to create a filter that is able to use different address information to block incoming orders from specific addressed, and even postal codes! We have a help document here (https://shopify.link/dxey) that you should find helpful. If you need support with using the app, reach out to our 24/7 Support Team available via our Help Center: https://shopify.link/vRnL. -Imogen, Shopify Support
The app completely ignored a particular rule that I had set up. Hence, a fraudolent customer was able to do a repurchase.
Not happy about it.
Hi there, thank you for your review and I am sorry to hear that this happened. If you still wish to use the app, please contact our support team directly and we can look into the rule you set up and why the order was able to get through: https://shopify.link/vRnL. -Victor, Shopify Support
This app simply does not work and has created a very uncomfortable and dangerous situation for me. I have a disturbed customer who I've tried blocking several times using this app and it's failed every time. Do not download.
Thanks for the review. You can set up specific rules using the Fraud Filter application on your Shopify store to not allow specific credentials to be used in the checkout: https://shopify.link/w6zj. With that being said, if you are experiencing an issue with a specific customer that is attempting to make purchases from your store that you do not want to allow. We will need to take a further look into your online store set up to advise the next steps. In this case, you can get in direct contact with our live support by navigating to the Help Center: https://shopify.link/mLA. When you arrive at the Help Center, you will need to make the virtual assistant aware that you would like to Speak with support and you will be connected with a Support Advisor. -Ollie, Shopify Support
Soporte técnico
Shopify puede responder cualquier pregunta que tengas sobre Fraud Filter.
Desarrollador
151 O’Connor St, Ottawa, ON, ON, CA
Fecha de lanzamiento
19 de febrero de 2013
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