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![Características clave de Fraud Filter](https://cdn.shopify.com/app-store/listing_images/8f1af6f76d5f91c40b0943bc757a0da1/promotional_image/CLi7_Kiny4EDEAE=.png?height=720&width=1280)
Crea reglas para marcar o prevenir que clientes conocidos realicen pedidos en tu tienda.
Fraud Filter puede proporcionar una capa adicional de protección para ayudarte a combatir el fraude y evitar contracargos. Utilizando la sencilla funcionalidad basada en reglas de Fraud Filter, puedes configurar fácilmente advertencias para pedidos sospechosos, o bloquear pedidos por completo. Cuando un pedido coincide con un filtro que has creado, Fraud Filter lo marcará como sospechoso para advertirte o lo cancelará automáticamente por ti, dependiendo de la acción que hayas elegido.
- Crea filtros personalizados que satisfacen las necesidades de tu negocio
- Los pedidos que coinciden con tus filtros pueden ser marcados como sospechosos en la página de pedidos
- Usa filtros para prevenir que ciertos clientes conocidos realicen pedidos en tu tienda
Contiene texto traducido automáticamente
- Características
- Populares entre los negocios de Estados Unidos
- Se usa directamente en el panel de control de Shopify
Fecha de lanzamiento
19 de febrero de 2013
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
Reseñas (212)
I had a rule setup on a customer who damages items to collect insurance claims and keeps the item and/or say the customers packages were open and items were removed repeatly - i contact Shopify and they told me to contact the developer so here i am... only to find out Shopify is the developer. what the heck.
Edit: customer placed an order; made fake insurance claims. We place on auto cancel fraud list with app. 30 days later the same customer with same email places a new order that is not fulfilled. Contact Shopify and they tell me to contact the developer and then realize Shopify is the developer and here I am. Confused
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Fraud Filter app. To provide some clarification however, this app works to help reduce the risk of receiving potentially-fraudulent orders. It doesn't apply to orders that have already been fulfilled. To learn more about the functionality of the app, you can check out this page: https://shopify.link/n0rV. If you're having trouble setting up Fraud Filter rules, you can connect with us directly: https://bit.ly/2AWw5VA. - Blair, Shopify Support
The app completely ignored a particular rule that I had set up. Hence, a fraudolent customer was able to do a repurchase.
Not happy about it.
Hi there, thank you for your review and I am sorry to hear that this happened. If you still wish to use the app, please contact our support team directly and we can look into the rule you set up and why the order was able to get through: https://shopify.link/vRnL. -Victor, Shopify Support
I had a rule in place that it completely ignored. Lost a sale due to fraud!
It cancelled one order and didn't even alert me or show an order where it ran.
Terrible app. Why even offer it?
Hi, there! Thanks for your review of the Fraud Filter App. We're sorry to hear about this situation with this fraud rule. Please, reach out to our Support Team via our AI Assistant (https://shopify.link/vRnL) so we can get you authenticated and investigate this for you. -Imogen, Shopify Support
This app simply does not work and has created a very uncomfortable and dangerous situation for me. I have a disturbed customer who I've tried blocking several times using this app and it's failed every time. Do not download.
Thanks for the review. You can set up specific rules using the Fraud Filter application on your Shopify store to not allow specific credentials to be used in the checkout: https://shopify.link/w6zj. With that being said, if you are experiencing an issue with a specific customer that is attempting to make purchases from your store that you do not want to allow. We will need to take a further look into your online store set up to advise the next steps. In this case, you can get in direct contact with our live support by navigating to the Help Center: https://shopify.link/mLA. When you arrive at the Help Center, you will need to make the virtual assistant aware that you would like to Speak with support and you will be connected with a Support Advisor. -Ollie, Shopify Support
does not work
Hello!
Thanks for reaching out and sharing your review.
You mentioned you're having issues with the app and our team would like to better understand what specific issues you're experiencing. If you'd like, you can connect with our team through the Shopify Help Center (https://shopify.link/vRnL) so we can troubleshoot effectively. -Victoria, Shopify Support.
Soporte técnico
Shopify puede responder cualquier pregunta que tengas sobre Fraud Filter.
Desarrollador
151 O’Connor St, Ottawa, ON, ON, CA
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