Características
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Ubicados en Estados Unidos
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Se usa directamente en el panel de control de Shopify
Acerca de esta aplicación
Fecha de lanzamiento
19 de febrero de 2013
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
FraudeCrea reglas para marcar o prevenir que clientes conocidos realicen pedidos en tu tienda.
Fraud Filter puede proporcionar una capa adicional de protección para ayudarte a combatir el fraude y evitar contracargos. Utilizando la sencilla funcionalidad basada en reglas de Fraud Filter, puedes configurar fácilmente advertencias para pedidos sospechosos, o bloquear pedidos por completo. Cuando un pedido coincide con un filtro que has creado, Fraud Filter lo marcará como sospechoso para advertirte o lo cancelará automáticamente por ti, dependiendo de la acción que hayas elegido.
- Crea filtros personalizados que satisfacen las necesidades de tu negocio
- Los pedidos que coinciden con tus filtros pueden ser marcados como sospechosos en la página de pedidos
- Usa filtros para prevenir que ciertos clientes conocidos realicen pedidos en tu tienda
Contiene texto traducido automáticamente
209 reseñas
I had a rule in place that it completely ignored. Lost a sale due to fraud!
It cancelled one order and didn't even alert me or show an order where it ran.
Terrible app. Why even offer it?
Hi, there! Thanks for your review of the Fraud Filter App. We're sorry to hear about this situation with this fraud rule. Please, reach out to our Support Team via our AI Assistant (https://shopify.link/vRnL) so we can get you authenticated and investigate this for you. -Imogen, Shopify Support
This app simply does not work and has created a very uncomfortable and dangerous situation for me. I have a disturbed customer who I've tried blocking several times using this app and it's failed every time. Do not download.
Thanks for the review. You can set up specific rules using the Fraud Filter application on your Shopify store to not allow specific credentials to be used in the checkout: https://shopify.link/w6zj. With that being said, if you are experiencing an issue with a specific customer that is attempting to make purchases from your store that you do not want to allow. We will need to take a further look into your online store set up to advise the next steps. In this case, you can get in direct contact with our live support by navigating to the Help Center: https://shopify.link/mLA. When you arrive at the Help Center, you will need to make the virtual assistant aware that you would like to Speak with support and you will be connected with a Support Advisor. -Ollie, Shopify Support
does not work
Hello!
Thanks for reaching out and sharing your review.
You mentioned you're having issues with the app and our team would like to better understand what specific issues you're experiencing. If you'd like, you can connect with our team through the Shopify Help Center (https://shopify.link/vRnL) so we can troubleshoot effectively. -Victoria, Shopify Support.
Does not work dont download just waste of time
Hi, India! We're sorry to see the app didn't work for you as expected. Are you about to provide specifics about your issue? Thanks in advance! - Skye, Shopify Support
The filter DOES work, but you need to understand how to use it. I'll tell you how to set things up so it works 100% of the time.
1. The FIRST rule triggered is the ONLY rule processed.
that means that if you have a rule for "flag all orders from Germany"
and another rule for "Cancel Jane Doe from Germany"
the First rule will trigger first and say "Warning, this order is from Germany".
The rule for Jane Doe will never be triggered.
2. The rules are VERY SPECIFIC.
If you want to flag Jane Doe who lives at 123 Main Street, you must do it in a specific manner: Billing Address 1 (CONTAINS) "Main"
You're sorting and flagging any billing address that contains the word MAIN in it.
Why? Because Jane doe could put in 123 Main St. and bypass the filter because it wasn't exactly 123 Main Street.
3. EVERY SINGLE ITEM MUST MATCH FOR THE RULE TO TRIGGER
That means if your rule is matching Name, Address, and Phone ALL of them must be present and match exactly before the rule triggers. So you need to set up individual rules for each part of the fraudster.
You need one rule that (CONTAINS) the Phone number eg. 5043684444
You need one rule that (CONTAINS) the first part of the email address eg. "Fraudster@"
You need one rule for JUST the Billing address and Zip code. eg. Main and 70054
You need one rule for JUST the Shipping address and Zip code. eg. Main and 70054
And that's how it will work 100% every single time. If it's failing, you've not set it up properly.
Picture of Rules:
1: https://i.imgur.com/JE6uOJ6.png
2: https://i.imgur.com/UuXCKCP.png
3: https://i.imgur.com/jJxcLaF.png
I have 115 pages of them, and they work.
-=-=-=-=-=-=-=-=-=-
Now, on to my complaints:
Shopify, you need to make it so I can sort by the Rule Name. OMG, please, make this happen.
Also, WHY WHY WHY for the love of gawd, do I have to go through 125 pages before I can edit the last rule I created? And WHY do you refresh the screen back to page one after I save the changes? Did I hurt you? or are you just evil? :( :(
I need to be able to specify a page of rules, and you need to stop sending me back to page one whenever I change a rule. Okay? thanks, love ya!
HI, there! Thanks for providing your feedback. I have submitted your feature requests to our developers for future consideration. Thanks again! Great ideas. - Skye, Shopify Support
Acerca de esta aplicación
Fecha de lanzamiento
19 de febrero de 2013
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
FraudeCreada por Shopify
Acerca de Shopify
Calificación promedio: 4,2
15 años de experiencia en la creación de apps para la tienda de aplicaciones de Shopify
151 O’Connor St, Ottawa, ON, ON, CA
Soporte técnico
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