Fraud Filter

Fraud Filter

Prezzi
Prezzo: gratis
Elementi chiave
Popolare tra le attività commerciali degli Stati Uniti
Si usa dal pannello di controllo Shopify
Valutazione
2,4 (216)
Sviluppatore
Shopify

Create rules to flag or prevent known customers from placing orders on your store.

Fraud Filter can provide an additional layer of protection to help you fight fraud and avoid chargebacks. By using Fraud Filter's simple rule-based functionality you can easily set up warnings for suspicious orders, or block orders completely. When an order matches a filter you've created, Fraud Filter will flag it as suspicious to warn you or automatically cancel it for you, depending on what action you've chosen.

Fraud Filter can provide an additional layer of protection to help you fight fraud and avoid chargebacks. By using Fraud Filter's simple rule-based functionality you can easily set up warnings for suspicious orders, or block orders completely. When an order matches a filter you've created, Fraud Filter will flag it as suspicious to warn you or automatically cancel it for you, depending on what action you've chosen. altro
  • Create custom filters that meet the needs of your business
  • Orders that match your filters can be flagged as suspicious on the order page
  • Use filters to prevent certain known customers from placing orders on your store
Elementi chiave
Popolare tra le attività commerciali degli Stati Uniti
Si usa dal pannello di controllo Shopify

Lingue

Inglese

Questa app non è disponibile in Italiano

Categorie

Recensioni (216)

Valutazione complessiva
2,4
Numero di recensioni per livello
  • Il 31% delle recensioni ha 5 stelle
  • Il 8% delle recensioni ha 4 stelle
  • Il 7% delle recensioni ha 3 stelle
  • Il 9% delle recensioni ha 2 stelle
  • Il 45% delle recensioni ha 1 stelle
23 giugno 2024

Sadly there is no customer support at all and no easy way simply block physical address and the surrounding area.

Purusha People
Stati Uniti
Circa 2 anni di utilizzo dell’app
Shopify ha risposto 25 giugno 2024

Hi, there! Thank you for your review of the Fraud Filter App. You should be able to use the app to create a filter that is able to use different address information to block incoming orders from specific addressed, and even postal codes! We have a help document here (https://shopify.link/dxey) that you should find helpful. If you need support with using the app, reach out to our 24/7 Support Team available via our Help Center: https://shopify.link/vRnL. -Imogen, Shopify Support

Data modifica: 18 giugno 2024

I had a rule setup on a customer who damages items to collect insurance claims and keeps the item and/or say the customers packages were open and items were removed repeatly - i contact Shopify and they told me to contact the developer so here i am... only to find out Shopify is the developer. what the heck.

Edit: customer placed an order; made fake insurance claims. We place on auto cancel fraud list with app. 30 days later the same customer with same email places a new order that is not fulfilled. Contact Shopify and they tell me to contact the developer and then realize Shopify is the developer and here I am. Confused

LOUD PIZZA RECORDS
Stati Uniti
Quasi 2 anni di utilizzo dell’app
Shopify ha risposto 18 giugno 2024

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Fraud Filter app. To provide some clarification however, this app works to help reduce the risk of receiving potentially-fraudulent orders. It doesn't apply to orders that have already been fulfilled. To learn more about the functionality of the app, you can check out this page: https://shopify.link/n0rV. If you're having trouble setting up Fraud Filter rules, you can connect with us directly: https://bit.ly/2AWw5VA. - Blair, Shopify Support

1 luglio 2024

I set up a rule for a specific customer that has made over 25 fraudulent purchases. Yes the app canceled the orders but did not block them from happening. I can not see where to contact customer support - very frustrating.

The Living Seed Company
Stati Uniti
4 giorni di utilizzo dell’app
Shopify ha risposto 3 luglio 2024

Thank you for taking the time and bringing this to our attention. It's important to note that Fraud Filter blocks fraudulent orders, and merchants have the options to cancel the orders automatically or receive warning so that they can cancel the orders manually - this is also conveyed on our guide here: https://shopify.link/dxey.

That being said, if you're looking for a way to completely prevent the customer from accessing your store, then there are a couple of third-party apps that you can consider - such as Easyban (https://shopify.link/rJrZ) or Bad Customer (https://shopify.link/md3W). Or, if you're interested in added protection against fraud and non-fraud chargebacks, then we'd recommend taking a look at Signifyd (https://shopify.link/6VrB). Cheers. -Elias, Shopify Support

3 novembre 2015

Been using this app for over a year now and it doesn't work well at all. It allows repeat fraud even when a rule has been made against an address and phone number etc. Keeping it simply because i have a stored list of fraud info to reference off.

Addamonline
Irlanda
Oltre 2 anni di utilizzo dell’app
21 marzo 2014

Not very useful when you use 3rd party fulfilment and your store is set to auto fulfil orders.

Give the app the power to fulfil or not fulfil orders based on its filters. Then it has value for the many thousands of customers using 3rd party fulfilment services.

Also a separate database of customers that have been flagged as warning would be good, then other shops that get my fraudulent customers would get a waring and a held order for them to look into.

Tongkat Fitness USA
Regno Unito
Circa 2 anni di utilizzo dell’app

Assistenza

Shopify può rispondere a qualsiasi domanda riguardo Fraud Filter.

Sviluppatore

Shopify

151 O’Connor St, Ottawa, ON, ON, CA

Risorse

Questo sviluppatore non offre assistenza diretta in Italiano.

Lanciata

19 febbraio 2013

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