Create custom filters
Create custom filters that meet the needs of your business and adds an additional layer of security to your store to prevent fraud
Flag suspicious orders
Orders that match your filters can be flagged as suspicious on the order page so you can review them before fulfilling
Block certain known customers
Use filters to prevent certain known customers from placing orders on your store
关于 Fraud Filter
What is Fraud Filter?
Fraud Filter can provide an additional layer of protection to help you fight fraud and avoid chargebacks. By using Fraud Filter's simple rule-based functionality you can easily set up warnings for suspicious orders, or block orders completely.
What does the app do?
When an order match a filter you've created Fraud Filter will flag it as suspicious to warn you or automatically cancel it for you, depending on what action you've chosen. When Fraud Filter flags an order as suspicious it will mark the order as medium risk, and you'll be able to tell which filter that was triggered from the fraud analysis section on the order page.
How does it work?
With Fraud Filter you can create filters and rules based on order details you suspect could be suspicious and want to review or block. And it's all integrated into your store admin. Each filter consist of one or more rules that needs to be met for the filter to be triggered on orders.
As an example you could configure Fraud Filter to flag orders from a specific country that have an order value greater than 200 USD so you can review them before fulfilling. When an order is placed that match your rules Fraud Filter will automatically follow the instructions you've set up and either flag it as suspicious or cancel it.
If you receive an order which has details you would like to create a filter with you can easily do this from the order page. Click the more actions menu, and chose the 'Create fraud rule' which opens Fraud Filter and allows you to edit your new filter before saving. You can at any time add new filters, edit or delete existing ones, or view which orders that have triggered a certain filter.
Installing Fraud Filter is easy, and free. The app is directly integrated with the admin of your store. Read the FAQ listed on this page for step by step intstructions with supporting screen shots.
Tuscola Pain and Wellness Center
We use this for fraudulent orders and diverters. It works well. The only thing from getting 5 stars is the lack of options when creating filters. It would be nice to have time and date parameters in the rules for making filters. i.e. We have obligations to restrict a certain number of orders per day and per week. It would also be nice to have product specific parameters in the rules for making filters. i.e. We have obligations for maximum quantity of any one product on any one order. This is a great app for people with obligations to vendors. Thanks for the work on it Shopify!
Hey, there. Thank you for taking the time to write this review and share these suggestions. We can see how having more filter options can be beneficial for our merchants using this app and we'd be happy to share this with our developers. Cheers! -Elias, Shopify Support
Does not work with digital goods! I have lost lots of money to clients who received their digital goods anyways AND got refunded because their order was cancelled (after sending the confirmation WITH the link to the digital good).
Hi, there. We are sorry to hear you ran into this problem and thank you for taking the time to share this review and for highlighting these issues. Fraud Filter cannot cancel orders that have already been paid and fulfilled. Once a Digital Download is purchased, it's automatically paid and fulfilled, even if the customer is flagged as a risk. Furthermore, the customer automatically receives the product once it's been paid for, so by the time the order is cancelled the customer already has the product.
We can see why some of these issues would be a problem for some of our merchants, like yourself and we would be happy to pass your feedback along to our developers for future considerations. Although we cannot guarantee updates to this in the future, the more requests we get from our merchants the better the chance for future updates.
Alternatively, you could look into using an app like "SendOwl" for your digital downloads. SendOwl does integrate with Fraud Filter and can be set up with a 30-second delay between the order being paid and fulfilled, which gives Fraud Filter enough time to cancel orders before the product is sent. If you wish to try this out, feel free to check out SendOwl on our app store here https://bit.ly/3kpD7p6 for more information. Thanks again! -Marty, Shopify Support
Peer Online Shop
Es ist möglich Regeln zu erstellen. Es gibt leider keine Erklärung was man in die Felder schreiben soll. Die Auswahlmöglichkeiten sind extrem gering.