Fraud Filter

Fraud Filter

定价
价格:免费
亮点
深受美国商家喜爱
可直接在 Shopify 后台使用
评分
2.3 (213)
开发人员
Shopify

创建规则以标记或阻止已知客户在您的商店下订单。

Fraud Filter可以提供额外的保护层,帮助您打击欺诈并避免退款。通过使用Fraud Filter的简单规则功能,您可以轻松设置对可疑订单的警告,或完全阻止订单。 当订单符合您创建的过滤器时,Fraud Filter会将其标记为可疑以警告您,或根据您选择的操作自动取消它。

Fraud Filter可以提供额外的保护层,帮助您打击欺诈并避免退款。通过使用Fraud Filter的简单规则功能,您可以轻松设置对可疑订单的警告,或完全阻止订单。 当订单符合您创建的过滤器时,Fraud Filter会将其标记为可疑以警告您,或根据您选择的操作自动取消它。 更多
  • 创建满足您业务需求的自定义过滤器
  • 符合您过滤器的订单可以在订单页面上标记为可疑
  • 使用过滤器防止某些已知客户在您的商店下订单

包含自动翻译的文本

显示原文
亮点
深受美国商家喜爱
可直接在 Shopify 后台使用

语言

英语

这款应用未翻译成简体中文

类别

评论 (213)

整体评分
2.3
每个评分等级的数量
  • 31% 的评分是 5 星
  • 8% 的评分是 4 星
  • 7% 的评分是 3 星
  • 9% 的评分是 2 星
  • 45% 的评分是 1 星
编辑时间:2024年6月18日

I had a rule setup on a customer who damages items to collect insurance claims and keeps the item and/or say the customers packages were open and items were removed repeatly - i contact Shopify and they told me to contact the developer so here i am... only to find out Shopify is the developer. what the heck.

Edit: customer placed an order; made fake insurance claims. We place on auto cancel fraud list with app. 30 days later the same customer with same email places a new order that is not fulfilled. Contact Shopify and they tell me to contact the developer and then realize Shopify is the developer and here I am. Confused

LOUD PIZZA RECORDS
美国
接近2年 人在使用应用
Shopify已回复 2024年6月18日

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Fraud Filter app. To provide some clarification however, this app works to help reduce the risk of receiving potentially-fraudulent orders. It doesn't apply to orders that have already been fulfilled. To learn more about the functionality of the app, you can check out this page: https://shopify.link/n0rV. If you're having trouble setting up Fraud Filter rules, you can connect with us directly: https://bit.ly/2AWw5VA. - Blair, Shopify Support

2024年7月1日

I set up a rule for a specific customer that has made over 25 fraudulent purchases. Yes the app canceled the orders but did not block them from happening. I can not see where to contact customer support - very frustrating.

The Living Seed Company
美国
4天 人在使用应用
Shopify已回复 2024年7月3日

Thank you for taking the time and bringing this to our attention. It's important to note that Fraud Filter blocks fraudulent orders, and merchants have the options to cancel the orders automatically or receive warning so that they can cancel the orders manually - this is also conveyed on our guide here: https://shopify.link/dxey.

That being said, if you're looking for a way to completely prevent the customer from accessing your store, then there are a couple of third-party apps that you can consider - such as Easyban (https://shopify.link/rJrZ) or Bad Customer (https://shopify.link/md3W). Or, if you're interested in added protection against fraud and non-fraud chargebacks, then we'd recommend taking a look at Signifyd (https://shopify.link/6VrB). Cheers. -Elias, Shopify Support

2024年6月23日

Sadly there is no customer support at all and no easy way simply block physical address and the surrounding area.

Purusha People
美国
大约2年 人在使用应用
Shopify已回复 2024年6月25日

Hi, there! Thank you for your review of the Fraud Filter App. You should be able to use the app to create a filter that is able to use different address information to block incoming orders from specific addressed, and even postal codes! We have a help document here (https://shopify.link/dxey) that you should find helpful. If you need support with using the app, reach out to our 24/7 Support Team available via our Help Center: https://shopify.link/vRnL. -Imogen, Shopify Support

2024年5月6日

The app completely ignored a particular rule that I had set up. Hence, a fraudolent customer was able to do a repurchase.

Not happy about it.

Pill Farmácia Digital
巴西
1年多 人在使用应用
Shopify已回复 2024年5月8日

Hi there, thank you for your review and I am sorry to hear that this happened. If you still wish to use the app, please contact our support team directly and we can look into the rule you set up and why the order was able to get through: https://shopify.link/vRnL. -Victor, Shopify Support

2024年3月6日

I had a rule in place that it completely ignored. Lost a sale due to fraud!

It cancelled one order and didn't even alert me or show an order where it ran.

Terrible app. Why even offer it?

Ag Manuals, LLC - A Provider of Digital Farm Manuals
美国
8个月 人在使用应用
Shopify已回复 2024年3月20日

Hi, there! Thanks for your review of the Fraud Filter App. We're sorry to hear about this situation with this fraud rule. Please, reach out to our Support Team via our AI Assistant (https://shopify.link/vRnL) so we can get you authenticated and investigate this for you. -Imogen, Shopify Support

支持

Shopify 可以回答您关于 Fraud Filter 的任何问题。

开发人员

Shopify

151 O’Connor St, Ottawa, ON, ON, CA

推出日期

2013年2月19日

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