Anmeldelser (40)

Samlet bedømmelse
4,4
Antal pr. bedømmelsesniveau
  • 88 % af bedømmelserne er på 5 stjerner
  • 3 % af bedømmelserne er på 4 stjerner
  • 3 % af bedømmelserne er på 3 stjerner
  • 5 % af bedømmelserne er på 2 stjerner
  • 3 % af bedømmelserne er på 1 stjerner
Redigeret 30. august 2019

We love this app. Very easy to install. We have a lot of orders which need review manually and it does it for us. It worked by pushing the buyer to keep trying to purchase until they passed the filter. Very good app!

Indie XO
USA
17 dage bruger appen
15. september 2019

Just downloaded the app so far love it. How is looking and working.

I will update my review later on when I see how good it works and experience with the team.

Emileo's World
USA
16 dage bruger appen
13. august 2020

i used this app for last 1.5 months and found this app blocks all highrisk orders and cancels the orders but will sometimes not refund the amount, and later on you will be issued with a chargeback of additional $25 from bank. The funniest part is if we contact the customer service they will say everything is all good from their side its issue of the shopify app in converting the currency and will inform to refund manually.so its only partially working . may be only 70%. check opting.

COOLJOULSS
Australien
7 måneder bruger appen
ShopFox svarede 15. august 2020

Thanks for your review! As I explained on our live chat, this was an issue with Shopify showing a different currency on the order itself than the actual payment currency, which is an extreme edge case. I identified and fixed the issue (affecting 0.02% of multi-currency orders) while we were talking on the live chat.

28. marts 2023

FraudBlock Fraud Prevention will cancel the order and refund the customer but with 3rd party fulfillment networks that fulfill immediately after the order is placed, doesn't detect. I lost $3,000+ depending on this app to do this job when I should have done my own due diligence.

Gilgamesh
USA
6 måneder bruger appen
ShopFox svarede 6. april 2023

FraudBlock sends a "cancel fulfillment" request to all third-party fulfillment providers via Shopify. If the fulfillment provider doesn't respect this request, they would need to fix their fulfillment service implementation, there's unfortunately nothing we can do to fix someone else's code.

15. august 2019

Love the app, has saved us on multiple fraud orders so far. Really simple to setup and uses the fraud detection already implemented into Shopify's system. Would definitely recommend!

Mosaic Manufacturing
Canada
3 dage bruger appen
18. januar 2022

Wow, simply wow! This app can prevent you from fraud. It cancels the order after the order is done & PREVENTS THE CUSTOMERS PAYMENT so you don't pay the payment provider fees. Nick from the Development team also helped us super quickly with some custom rules right from the start for a much lower price than we expected, so we were able to blacklist our main troll customers right in the beginning - I recommend to write to the support before you install the app if you also have this need. :) If I could I would grant 7 stars and more with my review.

MexicoMiAmor
Tyskland
Cirka 14 timer bruger appen
13. april 2021

Orders from potential fraudsters are automatically cancelled and refunded. The app is great!
The support is always available and very helpful. We are now very well protected against fraudsters and annoying chargebacks.

SpyraUS
Tyskland
Cirka en time bruger appen
13. april 2021

We had big problems with fraudsters in the past. After testing several apps, we came across FraudBlock. Through FraudBlock's support, we were able to create rules according to our wishes. We now have the issue of frauds under control. Great app, easy to use and excellent support. I would always recommend it.

Spyra EU
Tyskland
Cirka en time bruger appen
21. april 2022

The support staff was extremely helpful. They pointed me to all the right settings that I need to Manually Capture Payments on high risk orders. Thanks again!

Skeie's Jewelers
USA
29 minutter bruger appen
10. august 2021

Its only good for one Option. Auto refund high risk Orders. In my Opinion this Option should be integrated in ShopifyPayments.

Peer Online Shop
Tyskland
Cirka 11 timer bruger appen