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Before installing FraudBlock, I would have to make sure I manually canceled orders in my shipping software before my warehouse printed the labels out. FraudBlock makes this entire process seamless for me!
I used this app after getting several fraud orders from Mexico. I knew it was the same scammer but could not figure out how to stop this cat, until I added FraudBlock to my site. It 100 % legit stopped this dude at every attempt, no matter what name they used, what card they tried, or what delivery address they used. This app works like gold. Thank you for saving Sensual Fashion Boutique.
Does exactly what you'd want it to. Glorious. The support people are even friendly over email. You couldn't ask for anything better!
This app is incredible! I was receiving dozens of fraudulent orders a month that were being manufactured by my dropship company before I could catch them. With this app, everything is automated and it's one less thing I have to worry about.
The support is incredible. Nick worked with me to create a custom 'Fraudulent Cancel Confirmation' which shows how above and beyond they are willing to go to make their customers happy.
If you're receiving fraudulent orders and are having to pay chargeback fees, THIS IS THE APP FOR YOU!
FraudBlock Fraud Prevention will cancel the order and refund the customer but with 3rd party fulfillment networks that fulfill immediately after the order is placed, doesn't detect. I lost $3,000+ depending on this app to do this job when I should have done my own due diligence.
FraudBlock sends a "cancel fulfillment" request to all third-party fulfillment providers via Shopify. If the fulfillment provider doesn't respect this request, they would need to fix their fulfillment service implementation, there's unfortunately nothing we can do to fix someone else's code.
i used this app for last 1.5 months and found this app blocks all highrisk orders and cancels the orders but will sometimes not refund the amount, and later on you will be issued with a chargeback of additional $25 from bank. The funniest part is if we contact the customer service they will say everything is all good from their side its issue of the shopify app in converting the currency and will inform to refund manually.so its only partially working . may be only 70%. check opting.
Thanks for your review! As I explained on our live chat, this was an issue with Shopify showing a different currency on the order itself than the actual payment currency, which is an extreme edge case. I identified and fixed the issue (affecting 0.02% of multi-currency orders) while we were talking on the live chat.
This app is a time saver. used it after receiving several high-risk orders from Mexico and few other countries. So I decided to install it so I can automatically cancel those others. couldn't be happier. It works really great and you don't even have to think about it. Thank you for making this app.
Als Düsseldorfer Unternehmen freuen wir uns natürlich immer lokale Angebote zu nutzen, und sind sehr zufrieden mit dieser Fraud Prevention App! Tolles Preis-Leistung-Verhältnis!
Vielen Dank für das Lob, das freut mich :-)! Viele Grüße aus/nach Düsseldorf!
The app is amazing and the customer service is excellent. Highly recommend this app to help reduce headaches with fraudsters.
Great app for your Fraud detection workflow. It cancels all high-risk orders and refunds fraudulent payments.