Overall rating
4
Counts per rating level
  • 69% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 19% of ratings are 1 stars
September 20, 2018

Simple app for Transactional fraud checks, cost effective and very responsive support staff.

Could not recommend more.

GDF Studio
United States
Over 3 years using the app
August 5, 2018

Great app really help to protect your business

Db House
Israel
Over 2 years using the app
October 5, 2020

The FlaudLabs Pro app has been an excellent addition to the Reinforced Bed Company's website, giving us more protection/security in mind for both us and our customers.

Reinforced Beds
United Kingdom
Almost 2 years using the app
March 10, 2018

Love the app. Makes me feel so much more secure about preventing fraud. Easy to use.

Cosmic Crystal Visions
United States
Over 1 year using the app
April 25, 2018

i love this app it is protect you from fraud

Bibset
Israel
9 months using the app
November 25, 2019

I use this app and it is amazing. I recommend it to everyone because is very useful. Help accurately to identify any fraud.

Dumux
United States
8 months using the app
Edited July 5, 2022

Free advice : don't bother....overpriced, not reliable service.
Some bugs ( ex. after review order , automatically capture the payment, regardless of order status - such order is not fulfilled yet ). Tons of false alarms, overpriced for simple database software. Update : still no response for reported issues, while app continue crappy service : 'internal server error' , false fraud triggering. Again : this is totally worthless.

The Smartest House
United States
Over 3 years using the app
Hexasoft Development replied December 21, 2021

Can you email us, support@fraudlabspro.com, the details of the issues? So that we can assist you with the issues, maybe it's just a configuration matter.

March 20, 2021

The customer service is horrible. I was charged a monthly fee and should not have been. reached out and was told I have to contact Shopify for a refund. everyone knows shopify doesn't refund directly for apps the actually app company has too, its in writing everywhere on shopify support. I even provided this proof to the rep I spoke to. Please find another app to use.

Kreative Kollections By KC
United States
3 months using the app
Hexasoft Development replied March 21, 2021

We had agreed on the refund on the first reply to your email. And, we had also politely requested you to contact Shopify via the chat/email to initiate the refund process. (For this, we have also re-confirmed the refund process with Shopify Team, and this would be the right process).

Anyway, can you please contact Shopify team via the chat/email at your account to initiate the refund? So that we can close the issue.

May 24, 2018

So far so good - tested a few others and Fraudlabs definitely has the most options for rules. Would recommend to anyone facing issues with charge backs.

Gmarley
Australia
3 days using the app
September 14, 2018

I only have 1 sale since my store just open and it did fine. It makes me fell more secure since right before I opened I had 2 known emails sign up for an email notification of store opening. I found out via an email verification search that they had problems so I added the FraudPro app.

Rudman's Gifts
United States
18 days using the app