Note globale
4,8
Nombre d’avis par note
  • 95 % des avis sont des avis à 5 étoiles
  • 3 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
Modifié le 1 avril 2024

Update
They contacted and fixed the issue.
After half a month of testing, the problem has been solved and work stably, so I am willing to change my review.

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I have been using this app for several months. When I first started using it, I found that adding it to the top of side cart would cause the "check out" and "view cart" buttons to be pushed out of the screen. In this way, customers could not continue to process order, so I contacted the support staff. First time they solved the problem very professionally and told me that it needs to be added to the product section
I never edit this setting after that. But one day I found that I could no longer see the widget in the side cart. I tried several times but unable to save it after adding to product section
And yesterday, I started an Easter sale and this widget was necessary for me, so I asked support again to deal with it.
They changed my setting and added the widget on top side cart while I was sleeping, causing the customer can’t find the button to check out after add to cart! ——Because the "check out" button in side cart was pushed out of the screen!
This time period is a very important trading time for the store. It is really a very bad service!

mocpixel
Chine
7 mois d’utilisation de l’application
Shop Doctors 🏆 a répondu 13 mars 2024

We are very sorry about our mistake. A junior team member was doing a routine check and despite their best intentions they reconfigured your custom-configured widget in a way that resulted in the issue that you experienced. We have taken this very seriously. We released a feature which ensured that custom-placed widgets are no longer be editable. We are improving our team's knowledge base to help new team members get up to speed faster. Finally, we re-configured the custom widget correctly so you can keep using the app. Let us know if there is anything else we can assist you with.

22 mars 2024

A great Free Gifts app! Easy to onboard, easy for a non-developer to set up and use consistently. Customers are always happy with the auto-load and it provides tools to customize the free gift for different countries. I had a question about our country set up and was able to chat with support and had solved the question in minutes. Would recommend!

Michel Germain Parfums Ltd.
Canada
Environ un mois d’utilisation de l’application
Shop Doctors 🏆 a répondu 26 mars 2024

Thank you for your amazing review! We are happy that the app is meeting your needs and we look forward to working with you in the future.

28 février 2024

An amazing app with an exceptional team. I tried many apps but couldn't find one quite like this app at a good price. Would recommend and use it for our other websites. I was struggling to integrate this app but the team helped me every step of the way.

Lofra Cookers
Royaume-Uni
14 jours d’utilisation de l’application
Shop Doctors 🏆 a répondu 29 février 2024

Thank you for posting your amazing review! We appreciate your business and we look forward to working with you in the future. Please don't hesitate to reach out.

21 décembre 2023

Simple and I love how dedicated the developers are to providing immediate support and resolution to issues! Would highly recommend this app for your shop in terms of promos. Thanks, Team! ❤️ Huge shoutout to Yavor!

Gin Amber Beauty
États-Unis
Environ un an d’utilisation de l’application
Shop Doctors 🏆 a répondu 22 décembre 2023

Thank you so much for your wonderful review! We're happy to help and we look forward to working with you in the future.

25 janvier 2024

I needed an app to add a free good to my cart based on customers agreeing to my marketing (email or text). This was the app that did it! I had to download both of their apps to make it work but it’s working just as I intended and Toby was very responsive and even finished setting it up when I had some issues. Customer service was top notch! Would highly recommend.

Dot Seven Ranch
États-Unis
Environ 22 heures d’utilisation de l’application
Shop Doctors 🏆 a répondu 26 janvier 2024

Thank you so much for your amazing review! It was a pleasure for us to assist you and please don't hesitate to reach out in the future.

9 avril 2024

Great app, great support! 100% recommend!

Plantura
Allemagne
Environ un an d’utilisation de l’application
Shop Doctors 🏆 a répondu 10 avril 2024

Thank you for sharing your review! We're happy that the app is meeting your needs and we look forward to working with you in the future.

15 novembre 2023

We researched all the gift in cart apps before making our decision and we are very happy with our choice. The setup was simple and making changes and updates has been very easy to navigate. Customer support has been great which isn't always the case with Shopify apps - Toby has been super responsive and helpful with all our questions.

Yummers
États-Unis
9 mois d’utilisation de l’application
Shop Doctors 🏆 a répondu 16 novembre 2023

Thank you for posting your amazing review! We're happy that the app is meeting your needs and please don't hesitate to reach out in the future.

13 décembre 2023

Great app, very usefull. I contacted the customer service a lot of time and they are quick helpful. Many thanks!

Oriana Cosmetic
France
Environ un mois d’utilisation de l’application
Shop Doctors 🏆 a répondu 14 décembre 2023

Thank you so much for sharing your review! It was a pleasure for us to assist you and we look forward to working with you in the future.

25 mai 2023

Just WOW! We are now successfully using this app on our second store and the functionality is just extremely good. We requested a small feature and 1 hour later we received an email from the head-developer "Yavor Milchev", that the requested functionality was built into the app and updated to our store. It worked after the first try. If anyone is looking for a bug-free "Free-Gift-On-Cart"-App, you will miss out if you wont choose this one.

PRESTIGUE
Allemagne
5 mois d’utilisation de l’application
Shop Doctors 🏆 a répondu 25 mai 2023

Thank you for posting your amazing review! It was a pleasure for us to assist you and we look forward to working with you in the future. Please don't hesitate to reach out when you need help.

14 août 2023

This app works GREAT for our store! Setting up gifts and goals is easy and we especially love that customers do not have to use codes. Free items are just automatically added to their cart. Customer support is fast and offer easy-to-understand solutions. No custom coding to get solutions to work, just install and you are up and running in a couple of minutes!

Magic Makers
États-Unis
Environ 2 mois d’utilisation de l’application
Shop Doctors 🏆 a répondu 15 août 2023

Thank you for sharing your wonderful review! We're very happy that the app is meeting your shop's needs. Please don't hesitate to reach out in the future.