Avaliações (97)
Refinar
-
Por avaliação
Very slow response rate.
Thank you for sharing your feedback, and we're truly sorry for the delay in our response! We strive to answer every query as quickly as possible, but unfortunately, we missed yours during a brief shift transition.
Your feedback is very important to us, as it helps us identify areas where we can improve and provide a better experience for our users. We hope we have the opportunity to make this right and leave you with a much better experience moving forward.
Wow, TOP NOTCH Customer Service! The response time is super fast and the detailed replies are not AI generated. Great app, and great team to support it!
Thank you for taking the time to review us! We're so glad you're enjoying the app. We're always working to improve, and your feedback means a lot to us.
Thanks for your help!
Thank you for reviewing our app! We value your feedback and are committed to providing the best experience.
Très facile à mettre en place! j'avais une question pour le support et ils m'ont répondu très rapidement. Recommande vivement!
Thank you for reviewing our app! We value your feedback and are committed to providing the best experience.
It does all I want it to, and the customer service and tech support have been great. When I had an issue, I reached out and within 12 hours the issue was fixed, and I was given a clear explanation as to why it went wrong in the first place. Top notch!
Thank you for sharing your wonderful review! We're always happy to help and we look forward to working with you in the future.
Really great app, where so many others like it were problematic. I installed while we were running a promotion for 3 months. I will install it again next time we need it
We're happy to hear that the app is working well for your store. We look forward to working with you in the future and please don't hesitate to reach out if your have questions.
I am so far happy with how the app works. However, I have expected a bit more advanced features, and perhaps I should have checked before signing up for a subscription.
1. I don't like the fact that the app is creating a new product for the free gift instead of using the product that I already created in my shop. That means that I have this product 'twice', as an identical copy. If you plan to give out a lot of gifts, and you are on a Shopify plan with set amount of product, this could mean that you'll reach the maximum allowed products in your plan pretty quickly.
2. The app doesn't allow a setting that each customer receives a gift in his cart only once. This means - and in my eyes looks a bit unprofessional for a shop - that customers who are eligible for a free gift, might see this gift several times in their cart, when they come back for future purchases and the gift is still active but has already been 'given' to them before. This doesn't make sense especially in my case, selling digital products, where a download is only needed once.
I have forwarded my feedback to the app owner and developers and hope, they are able to improve the app to make the gifting a bit more reasonable for the shop owner and more professional looking at the checkout for returning customers.
All in all it seems to be a good app though, just not quite what I would have loved to see.
Edit: I decided to uninstall the app and look around for another solution.
Thank you for sharing your feedback! While we may not be able to address the first request you mentioned, we’ve already conducted some research on the second one. Although it’s not currently in development, we’ll be sure to notify you as soon as it’s released.
The Dr Free Gift is a great app.
And the customer service is great. The app is very easy to use and, more importantly, it increases sales! When we offer a free gift if a customer spends a certain amount we always show increased revenue. Customers want the free gifts and will spend extra to get them. This app is a must-have if you are in e-commerce. B. Fuller
Thank you for sharing your amazing review! We're happy that the app is working well on your shop, and please don't hesitate to reach out in the future.
A great Free Gifts app! Easy to onboard, easy for a non-developer to set up and use consistently. Customers are always happy with the auto-load and it provides tools to customize the free gift for different countries. I had a question about our country set up and was able to chat with support and had solved the question in minutes. Would recommend!
Thank you for your amazing review! We are happy that the app is meeting your needs and we look forward to working with you in the future.
There are many buggy plug-ins, unknown banners will appear when deleting items from the shopping cart, ugly interface display, and most importantly, poor customer service experience. No reply for several days
We are confused about your review.
You sent a question at 8:20 at night our time, outside working hours, and we replied at 8:16 AM the next morning.
And our app doesn’t generate any banners at all - but it does integrate with the shop’s theme. Your shop’s theme may have been the culprit and generated the banner, we see themes do that sometimes. We would like to help address your concerns as this review is inaccurate and damaging to our app’s reputation. Please respond to our support emails, so we can resolve whatever issues you experienced. We stand by ready to help you.
