HUE Free Gifts Upsell
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (34)
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Aleena is a great customer support. She helped me for straight 30 minutes or more in resolving various technical issues and guided me in campaign creation.
Thank you so much for your wonderful feedback.
Thank you for your trust and support.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Very poorly made app with loads of UI glitches. A simple use case of adding a free gift to the cart, the pop up window wont close, the label tag is displaying on the wrong product. The claim gift pop up blocks the entire page and doesnt even have an option to minimise. No one can use this app!
The customer support is also very slow, doesnt resolve any issue and only justifies their glitches.
Dont waste your time with this one.
Summary: UI issues were due to store-specific widget placement; response was delayed due to a festive holiday, though support was active.
Hi, I’m really sorry for the experience you had - I completely understand how frustrating this must have felt.
From our review, the issues you faced (claim gift section blocking the page were largely due to how the widget was positioned on your theme. In certain placements (like header), this can affect how the UI behaves. With the correct positioning, these issues can be resolved and are not something most merchants experience.
Regarding support, there was a delay due to a festive holiday, but our team was still actively responding and trying to assist you. That said, we agree we should have been faster and clearer in diagnosing and fixing this for you.
We also noticed the app was uninstalled quickly, which didn’t give us enough time to complete a full live check and fix everything for you.
We’ve taken this seriously and are improving:
1. Clearer guidance on widget placement to avoid UI conflicts
2. Better handling of offer display across cart/products
3. Improvements around claim experience and usability
If you’re open to giving us another chance, I’ll personally take ownership and ensure everything is set up correctly for your store.
Thank you for your honest feedback - it truly helps us improve.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Warm Regards,
Athira
Customer Support Lead at Helixo
great experience with the app and customer service is top notch! shoutout to aleena from being very responsive and helpful. definitely recommended
Thank you so much for your kind words
We're delighted to hear you've had a great experience with both the app and our support. It truly means a lot to know I was able to help. Your feedback motivates our team to keep improving and provide the best support possible.
We really appreciate you taking the time to leave this review. Thanks again for your support!
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Excellent app at no cost.
Support team is highly responsive.
Highly recommended for BOGOs.
Thank you so much for your wonderful feedback 😊
We’re delighted to hear that you’re enjoying the app and finding it valuable for your BOGO offers.
It’s also great to know that our support team has been responsive and helpful throughout your experience.
Your recommendation truly means a lot to us 💙
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Simple to use and good app.
Very fast and helpful support team.
Thank you so much for your kind words!
We’re really glad to hear that you found the app easy to use and our support helpful.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
Good customer support. Smriti helped me with everything and explained all the steps properly. Process was easy because of her help.
Thank you so much for your kind words! 💙
We're really happy to hear that you had a great experience with our app support. Smriti will be delighted to know that her assistance made the process smooth and easy for you.
Providing clear guidance and making things simple for our users is always our priority, and your feedback truly means a lot to us. Thank you again for your support and for taking the time to share your experience! 😊
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Utilizo a diario esta App, cuando he necesitado ayuda he contactado con ellos y han estado siempre disponibles. Me encanta.
Amazing app! It has helped me a lot with my store to increase my average order value. Amrutha from the support team was incredibly kind, professional, and always ready to help whenever I had a question. The customer service was excellent, and the app works perfectly. Highly recommended!
Thank you so much for your wonderful feedback! We’re delighted to hear that HUE Free Gifts Upsell has helped boost your store’s average order value and that the app is working perfectly for you.
We’re especially glad that Amrutha’s kindness, professionalism, and dedication stood out during your support experience. Your appreciation means the world to our team and motivates us to keep delivering excellent service.
We truly value your recommendation and look forward to supporting your continued success with HUE Free Gifts Upsell!
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Easy to setup. Amrutha and Smrithi helped me setup the app completely. Highly recommended for your shopify stores.
Thank you so much for your kind words and recommendation!
We’re thrilled to hear that the setup was easy and that both Amrutha and Smrithi could guide you through the process completely.
Your support means a lot to us.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Great app!
Thank you so much for your kind words!
We’re delighted to hear that you’re enjoying HUE Free Gift Upsell and finding it valuable for your store.
Your support means a lot to us, and feedback like this motivates our team to keep improving and delivering the best experience possible.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
