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We attempted to restore all of our images, and now all of our images are gone. We attempted to contact Engage - Easy Watermarks Support via their chat and received a canned response. Bottom line up front, use this app at your own risk. We had to learn the hard way, and we hope you will not make the same mistake.
UPDATE
This is the response we just received from their amazing support "Hi, I saw that instead of waiting for a response, on a weekend mind you, you went directly to the review to damage our business with a 1 star review. You will need to remove his review before getting assistance from us. Let me know when it’s done and I’ll look into this issue. Cheers"
Bravo, Engage - Easy Watermarks.
Its Sunday morning at 8AM. You send a chat request. The response asks you to wait until someone gets back to you. Instead you decide to leave a 1-star review and send us a photo of the 1-star review. We have a zero tolerance policy for merchants using the review system to threaten and attack developers.
App did what it's name suggests but slightly frustrating to use.
3-Stars there.
But if you realise the 1-star reviews all have a similar reason...the developer is rude as hell.
MINUS 5-Stars.
Absolutely rude and behaves like he is the only app developer in the market and that you owe him everything. He also behaves like he expects you to know why his app doesn't function properly at times.
You may be tempted to subscribe to the app, but eventually you will have to deal with Jason and God bless you when you do.
App deleted and never coming back.
This does not work at all, after some pictures edited it stop to work, I lost a lot of time trying to use it b
This App has caused me a great deal of harm, i have to re upload 26 products because while they promise that the app can remove watermarks actually it can not. even if it could you would have to remove each watermark per picture or per product, which to me does not make sense. to fix this app one would have to water automatically any new products and also be able to remove watermarks on all products at the same time. in my case i am creating 20 different shops by cloning the first shop, such an app would have been very usefully if it worked.
very disappointed.
Horrible! I tried using this app to add watermarks and it rearranged the order of my photos. 4+ hours later I am out the cost of the app for a month and finally have my pictures fixed. I reached out to support 3 different times with no response. I almost purchased the year option, and I am so thankful that I didn't.
Hi we are closed over Memorial Day weekend! We have hundreds of users of our this app and have not received any similar reports. Just a thought, but perhaps you have a conflict with another app? Refunding your $7.99 in this case is not an issue either. We always reply to our users, but it may take some additional time over weekends and holidays.
Update: Thank you Jason for getting in touch, appreciate your help.
I am really upset after using the app. I used the app to watermark products on my website. To my surprise, it changed all the product images to 1st image and on restoring the image and deleting the watermark, all product images changed randomly deleting original images. I had to spend 5 hours deleting every image and again uploading all the images.
Further, after messaging twice to the company, I didn't hear back from them.
Really bad experience.
Sorry to hear you had this issue. This is usually caused by a conflict with a third party app that automatically updates product photos, such as a compression app, or other product photo app. Its also important to always test your settings on some individual products and verify the results. We have 1000s of satisfied users, and whenever we encounter an issue, we always take the time to troubleshoot and fix any problems. We sent you a email within hours of receiving your message, but did not receive any response from you. We provided you with a refund and you seemed satisfied with that result. If you want to use our product, its always best to be patient and follow the process to get the right result in the end. Best of luck
This app is a SCAM and Jason from Engage is very rude and disrespectful. DON'T WASTE YOUR MONEY.
so annoying that I set up stuff and at the end they tell that I have to pay in order to use functions, such annoying strategy..
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response to reply 1 star to 2 star
I am sorry to upset you
but then please state limitation of free version so people are aware what to try and what not to.
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I just rolled it back to 1 star because I think developer team is bit hostile, that's although good
not gonna change this review untill this developer team adds feature that I can put watermarks on any postion, as well images.
that's a good feedback I give.
This is a freemium app. It literally has the full price list included in the listing. It allows you to watermark up to 50 products per month for free, and you should upgrade if you want to watermark more. There is nothing deceiving or even annoying about our pricing/plans strategy. If anything, this review is fraudulent and malicious. Like any shopify merchant, we are a business and expect to generate profits from selling our products/services. We will reach out to Shopify about this review asap.
FYI - there is no issue placing watermarks (ie. images) anywhere on product photos. This app allows you to choose any location and bulk watermark all your product photos. Everything stated in this review is complete nonsense and looks like a case of competitor sabotage.
Developer is not a nice person BEWARE. He has blocked us from using the app after the app started sending pop-up messages asking us to pay to use the app even though there are free features available which we were using. The developer then put the app into "development mode" only for our store, rendering it un-accessible. However, we can make as much stores as we want and we can freely use this app on new stores and leave our honest review each time. The app is buggy and non-responsive and too many pop-ups.