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per niente contento...non si riesce mai acontattare l'assistenza....ho un grave problema con l'immagine di sfondo da giorni nel mio sito e loro sono spariti...poca serietà e poca professionalità....non ci sono informazioni di assistenza......
Salve, il problema che ha descritto non è correlato a Easy Watermarks. Posso vedere le immagini ripetute nello sfondo del suo negozio qui: https://thenaddrinks.com.
Easy Watermarks aggiorna solo le foto dei prodotti, non modifica le immagini del tema. Tuttavia, può risolvere facilmente questo problema nelle impostazioni del tema. Dovrebbe trovare un'opzione per l'immagine/foto di sfondo e disattivarla.
Le sarei molto grato se potesse eliminare questa recensione, poiché danneggia la nostra immagine. Cordiali saluti,
Bad, even with the option to add the logo automatically when creating a new product, I have to manually update one by one because it doesn't work
Hi, the automatic watermarking feature is exclusively available to active members only which explains why it wasn't working during the period your membership was inactive.
We're glad to see that you have now renewed your subscription. If you're still experiencing issues, please contact us through the chat widget of the app or via email: support@engageify.com. We're here to help.
The app advertised that they can do up to 350k products, i was a little over so they told me the app wouldn't work and they would give a refund. I removed about 30k products falling under 320k products. Then they said i need to pay them before i can use the app (they blocked me from using the app). Now i message support and they tell me to read the previous messages. They are not professional, they for some reason don't want me to use their app because maybe its overloading it. Please don't advertise something you cant handle.
Hi, we apologize that our app is not designed to quickly watermark 1.3 Million product photos. We also attempted to communicate with you over the last couple of months to resolve any issue but were unable to reach you. We hope that you can find a more convenient solution. Best regards
App advertises that you can Watermark images individually for free. This isnt the case, after a few products the app will not allow you to watermark any more images and asks you to pay.
Encountered double logos issue. Emailed multiple times. After 5 days, no response, no help, no support
We always reply to merchants. Our reply is in the app live chat, marked as Read, and it has the details and solutions to your issue. It is very important that merchants do not use third party apps that compress or modify product photos, otherwise these apps will overwrite the photos which breaks our restore feature. This is also explained in detail in our FAQs inside the app.
Worst customer support ever. Rude, unprofessional manners, a bunch of lies and lack of understanding. This guy called Jason from customer support is a JOKE. I have tried to understand how to set product photos as after adding watermark pictures got pixelized and low quality. Also, I had an issue with watermark logo display poor quality and option of restoring my photos back to normal. The guy on the chat is there occasionally and when described my app issues, he was trying to convince me that on his display looks brilliant (sic!!!) and finally said: " I got to go, send me an email". I have tried to contact via email and have not received any response since. In case if they cat help you - they'll ban you on chat and will not respond to your emails. The app needs more attention, as the CS staff. Don't waste your time unless you're happy with the poor quality.
THEY WOULDN'T EVEN RESPOND TO US AND WHEN THEY DID...THEY TOLD US THAT WE WOULD JUST HAVE TO PUT IN NEW PICTURES BECAUSE THEY COULDN'T DO ANYTHING.
We can only tell you what happened to us. We used the app...wanted to take it off but what happened is that it is not possible to remove the watermarks once they are on your pictures. Now, we have to reload all of the pictures in our store because of this app.
Response to App Developer's comments.
You aren't going to pull this and get away with it. You told us that we had to put in "dnw". For two weeks, you wouldn't even respond to us...then when you finally did, you told us that we would just have to go in and LOAD NEW PICTURES. Even when you contacted you and told you that we had changed the marking percentage to 0, the watermark still showed up the same. When we tried taking out the word and leaving nothing, it still wouldn't take off the watermark. We told you you all of this and you IGNORED US UNTIL WE POSTED THIS COMMENT. THEN YOU BECAME SO CONCERNED ABOUT US.
P.S. They are more concerned about their negative reviews than they are concerned about our products and the problems that their app is causing us
Hi, this app isn't compatible with 3rd party photo compression and similar apps. If your photo filenames are changed (by another app) then our backups will go out of sync. This information is presented on the membership purchase page and the FAQ. We always take these types of issues seriously. As such, we also offered another idea to help you easily restore your photos but it was declined.
Free service didn't appear to work. No background or watermark images were applied when attempted. Their free service is 50 items but no bulk editing.
Figured id try the bulk editor since the price seemed low, which was misleading.
Their advertised pricing is for a low access tier that you're quickly removed from.
There first tier pay service is between 51-250 items. The moment you go over that its a 1/3 more with a limit of 5000 items.
Pointless the base plan doesn't cover half of second tiers limit like 2500 or even 2000.
Clearly a bait and switch plan with no useable sustainability. It just gives them the option to advertise a cheap rate that's basically inaccessible for a majority of users. Then by the end of check-out you've gone from 44.99 to 69.99 a year for an advertised service.
"Transparent pricing" indeed
Horrible! I tried using this app to add watermarks and it rearranged the order of my photos. 4+ hours later I am out the cost of the app for a month and finally have my pictures fixed. I reached out to support 3 different times with no response. I almost purchased the year option, and I am so thankful that I didn't.
Hi we are closed over Memorial Day weekend! We have hundreds of users of our this app and have not received any similar reports. Just a thought, but perhaps you have a conflict with another app? Refunding your $7.99 in this case is not an issue either. We always reply to our users, but it may take some additional time over weekends and holidays.
We attempted to restore all of our images, and now all of our images are gone. We attempted to contact Engage - Easy Watermarks Support via their chat and received a canned response. Bottom line up front, use this app at your own risk. We had to learn the hard way, and we hope you will not make the same mistake.
UPDATE
This is the response we just received from their amazing support "Hi, I saw that instead of waiting for a response, on a weekend mind you, you went directly to the review to damage our business with a 1 star review. You will need to remove his review before getting assistance from us. Let me know when it’s done and I’ll look into this issue. Cheers"
Bravo, Engage - Easy Watermarks.
Its Sunday morning at 8AM. You send a chat request. The response asks you to wait until someone gets back to you. Instead you decide to leave a 1-star review and send us a photo of the 1-star review. We have a zero tolerance policy for merchants using the review system to threaten and attack developers.
