Freebies by Brickspace Lab

Freebies by Brickspace Lab

by Brickspace Lab

Offer free gifts to your best customers

3.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    56% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    6% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    6% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    33% of ratings are 1 stars
    (6)

All reviews

1 - 10 of 18 reviews

Artful Diamonds

This has been the only app to do exactly what I need with free gifts.. except it doesn't do what it says. It does NOT remove free gifts from the cart when the conditions are no longer met.

I was willing to let this go at first because I was still making tons of sales and only losing out a little.. Then this morning I woke up to a scammer who figured out they could just remove the product from the cart and still check out with the freebie.. paying $0.

Now I have a bunch of orders to cancel and I suspect her word of mouth will eventually send more people to do the same thing.

If they could fix this app so it actually does as advertised, it would easily be 5 stars.. I don't even know why they are charging for it when it's BROKEN!

Developer reply

April 27, 2020

Thank you so much for your feedback. There are some limitations with Freebies that are outlined within the description it seems to be what has happened here.

Typically, once the qualifying product is removed, the free items will be removed as well. Sometimes certain themes or apps can interfere with the app code and it might not fire off properly, causing the free item to stay.

It's definitely frustrating that customers took advantage of this, but if you were charged for our app, we will request that Shopify sends you a refund!

True North

This app has lots of potential but did not work with my theme (Pixel Union Grid). I invested a week into working with their customer service & Shopify only to find out that I had to start over with another app.

Developer reply

October 16, 2019

Thank you so much for your feedback! We are working on an update that should solve this out in the future but appreciate your patience while we tried to find a solution for you in the meantime.

86industries

I work for Shopify and this is the exact app I was happy to recommend for my Merchants needs. Setup is fairly simple and intuitive. Price is very very reasonable!

Bullard Designs

This Ap makes it possible for me to set up Sales/Specials exactly the way I want to. I love it that when people purchase my special and go to the shopping cart a popup comes up with their choice of free bonus items.

The bad news is that the product is a little hard to set up.
The good news is that these guys have GREAT tech support and go me up and running.

The Grumpy Unicorn Co

Customer service is not great. When I downgraded from the Pro plan to the standard plan it didn't remove the extra tiers, it just locked them and stopped me from editing them, which meant my customers were getting free items that I couldn't get rid of. Not recommended until fixed and customer support improved.

Mushroom Catering

No reply to support question, App doesn't work
if you want to sell Apps please assist with questions, especially when your App doesn't work out of the box
waste of time
I have since found a better App

Ottoman3 Brow Bar

Critical problem with the app. The app doesn't automatically remove the free gift if paid products are removed (without a page refresh). Customers can just remove paid products from their cart and checkout with only the free gift. Also, the developers ignore email and chat support requests about this crucial issue.

Rescue Paws Apparel

It is very disappointing that the app doesn't allow the customer to select the size for their free gift. Completely pointless app.

Rainforestherbsshop

Installed only to find that after creating a new collection that it is in a default currency of US$ when my site is in another currency and did not work and also this put a bug into my site, and various products started showing in US$ instead of the actual default shopify currency. Waste of time and effort! Does the developed think shopify is a US only platform?

Formulary 55

Was pretty excited to get this going but there are a few flaws that made us uninstall just a day after installing.

#1 bummer - The pop up doesn't show up until the customer has already put the minimum amount needed for the freebie in their cart, so there is no upselling. There is no motivation for shoppers to buy more.

#2 bummer - the pop up forces the customer to pick a free item. Pop up won't go away until the customer picks something.

#3 bummer - If the customer uses a coupon or discount, the free item is still in their cart. For example, our gift started with a $25 purchase. Customer bought something for $25 and was shown the pop up window with their free item to choose. It was added to the cart, but then the customer used a $15 off coupon, and the free gift was still applied.

Great idea, but too many kinks. We uninstalled.

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