Freebies by Brickspace Lab

Freebies by Brickspace Lab

by Brickspace Lab

Offer free gifts to your best customers

3.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    56% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    6% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    6% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    33% of ratings are 1 stars
    (6)

All reviews

6 reviews

The Grumpy Unicorn Co

Customer service is not great. When I downgraded from the Pro plan to the standard plan it didn't remove the extra tiers, it just locked them and stopped me from editing them, which meant my customers were getting free items that I couldn't get rid of. Not recommended until fixed and customer support improved.

Mushroom Catering

No reply to support question, App doesn't work
if you want to sell Apps please assist with questions, especially when your App doesn't work out of the box
waste of time
I have since found a better App

Ottoman3 Brow Bar

Critical problem with the app. The app doesn't automatically remove the free gift if paid products are removed (without a page refresh). Customers can just remove paid products from their cart and checkout with only the free gift. Also, the developers ignore email and chat support requests about this crucial issue.

Rescue Paws Apparel

It is very disappointing that the app doesn't allow the customer to select the size for their free gift. Completely pointless app.

Rainforestherbsshop

Installed only to find that after creating a new collection that it is in a default currency of US$ when my site is in another currency and did not work and also this put a bug into my site, and various products started showing in US$ instead of the actual default shopify currency. Waste of time and effort! Does the developed think shopify is a US only platform?

Formulary 55

Was pretty excited to get this going but there are a few flaws that made us uninstall just a day after installing.

#1 bummer - The pop up doesn't show up until the customer has already put the minimum amount needed for the freebie in their cart, so there is no upselling. There is no motivation for shoppers to buy more.

#2 bummer - the pop up forces the customer to pick a free item. Pop up won't go away until the customer picks something.

#3 bummer - If the customer uses a coupon or discount, the free item is still in their cart. For example, our gift started with a $25 purchase. Customer bought something for $25 and was shown the pop up window with their free item to choose. It was added to the cart, but then the customer used a $15 off coupon, and the free gift was still applied.

Great idea, but too many kinks. We uninstalled.