Fellows Essential Gentleman
Spent 3 hours trying to decode the install instructions as they are in very poor English. After 4 hours we had the app installed but the app didn't work. If you are looking for an app that automatically offers 2 for 1 deals at the checkout by auto deducting deal at the checkout this app is not for you.
We're very sorry to hear that you had a bad experience. It would be better if you let us help you install all liquid code before you try testing the app.
About the issue on Checkout page, actually, there's nothing for any 3rd party like us to work due to the unlimited permission from Shopify for security matters. Our team of experts will gladly take care of your needs if you choose to use our app again. Thank you :)
Aquatech Imaging Solutions
DOES NOT WORK! App would freeze up whenever we tried to edit settings and support was promotd but not helpful in resolving this.
We're sorry your experience with our app was not up to the mark. Because we were on holiday and not there to support you when you reached us(We also have noticed all merchant by our holiday popup inside apps). We are back now and gladly back you up with our best if you could give us a second chance. Please write to us at email@example.com for more free close assistance. Many thanks!
It doesn't work don't waste your time.
We're very sorry to hear that you had a bad experience. It would be better if you let us help you install all liquid code before you try testing the app. Our team of experts will gladly take care of your needs if you choose to use our app again. Thank you :)
Do not buy this app! Can't use it on Firefox by their own admission. Can't upload full collections for the gifts. Can't get a refund after 3 weeks. Horrible experience!!!
We apologize for causing frustration. The issue of using it on other browsers like Firefox is nothing to worry about which could be handled within minutes. And sorry about the collection uploading because you want too many products (about 12000 variants) as gifts which exceed the number the app can handle. Finally, the process of refund also depends on Shopify. We are so willing to back you up with the best from our side. Thanks for your kind understanding.
The Deity Store
Bad support, dont reply to email properly and won't even help fix the problem. Waste of money
We are sorry for your unhappy experiences with Support team. And we believe there might have been misunderstanding or missed mails. Because we provide free support everyday (from Mon-Sat Noon) We have sent you a follow-up email. Please search emails from our team email firstname.lastname@example.org. Thanks!
Installation resulted in an over-write of our system configured base currency (Euro), which displayed prices to our EU customers in US Dollars for over 4 hours. Highly unprofessional.
We are sorry for your unhappy experiences with Free Gifts app. This issue has been totally handled by now. If you still find it in any case, feel free to reach us at email@example.com
Buggy as different offers showed at checkout. Customers were able to get the free offer without buying the product. Horrible communication. Offers stopped showing expired but was not. Catalog Gift showed variations on page with would slow page down. Support is sparse at best. Removed Free Gifts and went with another upsell discount app.
We are sorry for your unhappy experiences with Free Gifts app. Could you please let us know which product that you used to test so that we can help test and give a proper solution to?
Our working time is from 8.30 am-6pm (From Mon- Sat Noon, GMT +7), any email sent within the time will be responded quickly. Please write to us at firstname.lastname@example.org for more free close assistance. Thanks!
Black Market Vapors
You should not register this app as having a "free trial" when you want me to authorize a credit card payment prior to the trial beginning.
We are sorry for this inconvenience. Because it is a format for all paid apps on Shopify despite within the trial time, we have no way to change it. Don't worry! Even when you click to Approve charge, you will not be charged right away and really have 14 trial days to test and remove it without charge. Please write to us at email@example.com for more free close assistance.
Retro City Sunglasses
I certainly did not have the same experience as everyone else. What happened is that one of the developers created a freebie variant for one of my products. Before I had a chance to test the app, the freebie product was NOT hidden from my store, allowing 2 customers to successfully add that product to their cart WITHOUT satisfying any of the conditions for the freebie. After explaining the problem to development, I removed the freebie product and asked them to go over their changes again. And they did - and AGAIN they added a freebie product without later on HIDING that product from the store, AGAIN resulting in customers finding the freebie, and adding it to their cart. A few orders had to be canceled because of this carelessness.
We are so sorry about this incident. We have upgraded Free Gifts app with a specific feature as an optimal solution to this issue. Please write to us at firstname.lastname@example.org for more free close assistance.