Samlet bedømmelse
4,9
Antal pr. bedømmelsesniveau
  • 91 % af bedømmelserne er på 5 stjerner
  • 5 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 3 % af bedømmelserne er på 1 stjerner
26. marts 2021

App is used mostly for gift with purchase promos and it works well. Customer support goes above and beyond to always help - Robert is always awesome.

NEST New York
USA
Næsten 4 år bruger appen
Secomapp svarede 26. marts 2021

Dear NEST New York,

We are grateful to have you with us and it's our honor to serve you. Although we have received your wonderful review, we acknowledge that there are some points we need to improve in order to make our customers fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are always ready to support you!

Best regards,
Trix
Free Gifts - Customer Support Team.

18. december 2018

App works as advertised and the customer and technical support has been excellent. Only giving 4 stars because the default styling of the gift widget is pretty ugly and I had to do a fair amount of css to make it look acceptable, however it is nice that the style is customizable if you know CSS. Also, if you add a new product to your store that you want to qualify for triggering an offer, the app doesn't auto sync it.

Paskho
USA
Cirka 3 år bruger appen
25. april 2023

I have to thank both David and Louis for helping me install and get my first offer on our website today, they have both been very helpful, knowledgeable, and also patient with me. The app is now up and running and I have my first 2 offers on so let's hope it brings in some sales, I have given it a 4 star rating as there is a couple of limitations to headings and such like which David has told me they are working on that would improve the app.
Kind Regards Mick, Collared Creatures

Collared Creatures LTD
Storbritannien
Mere end 2 år bruger appen
Secomapp svarede 25. april 2023

Hello Mick!

This is Hannah from BOGOS Support team, and I just wanted to pop in and say thank you for your kind and helpful feedback about the app. David and the rest of the team have taken note of your recommendations about the headings, and we'll definitely keep that in mind as we work on improving the app. We're always striving to provide the best possible experience for our awesome customers (that's you!), so your input means a lot to us.

We're really excited to work with you on the gift campaign! If you have any further questions, please contact us via live chat or email at support@secomapp.com.

Best wishes,
Hannah
BOGOS - Customer Support Team.

4. maj 2017

Secomapp's Free Gifts app is a fantastic concept with almost perfect execution. I've been using their app for well over a year now and have seen it evolve. The team is always responsive when it comes to customer service. The app is very flexible and allows for a lot of creativity with promotions. My only 2 gripes are when a customer meets the criteria for a free gift, it can sometimes take a few extra seconds for the gifts to load in the shopping cart, which, from a UX standpoint results in the occasional customer complaint. Also, if I'm offering free gifts on two separate products, it gets confusing as to what the customer is getting and why. All in all, I'm happy!

Bodyhealth Com
USA
Mere end 2 år bruger appen
18. december 2020

This app is fairly easy to use and whenever I've had issues with liquid code that were above my paygrade, the developer team was able to fix my issue quickly and effectively.

CRISLU
USA
Mere end 2 år bruger appen
Secomapp svarede 21. december 2020

Thank you! I really appreciate your feedback. Our support team would definitely be happy to read your review.

28. september 2019

This app has good support from the developers. They respond to requests promptly, and provide ample support for the app. It functions well, although there could be better controls to customize the look without using custom css.

Amazing-Solutions.com
USA
Mere end 2 år bruger appen
5. september 2023

I used this app for months and support is great. They are super responsive and helpful on live chat, even jumping in to help me on a Sunday when they do not technically work. However, we experienced quite a few bugs so I would recommend that you test your funnel fully when deploying this app, and keep testing it as things can break. If you're using Passport International Shipping, this app will not work well with it because their cloned product variant has non-Latin characters which Passport Shipping's software does not recognize. We did not realize that international customers who had the free gift in cart were not able to check out for months, and try not to think about how much sales we've lost due to this issue. The last straw came over Labor Day weekend when the free gift randomly stopped adding to cart even though we had plenty of gifts in-stock. Orders were sent out without the gift for eligible orders and we'll likely have to re-send the free gift on our own dime again. I share these experiences not to disparage the app makers (because their support really is fantastic), but to help merchants so that they learn from our experience. If you install this app, you need to consistently stay on top of your checkout process and ensure it works smoothly. Ultimately, we had to uninstall because there were too many problems, but hopefully it works better for you and support is always there to help. If I can't find a less buggy app, I'll be back. Thanks for all your support.

Blessed Be Magick
USA
7 måneder bruger appen
17. november 2016

Support is great! App works well and works great with multiple Promos at the same time. Only reason for not 4 stars - would love the ability to run promos for buy x get y for specific dollar value.

Calendar Club
Canada
Mere end 2 år bruger appen
22. juni 2021

Membres du support très réactifs en cas de besoin, disponible et travaillent efficacement. je recommande !

SOSkin
Frankrig
Mere end 2 år bruger appen
Secomapp svarede 22. juni 2021

Dear SOSkin,

We are grateful to have you with us and it's our honor to serve you. Although we have received your wonderful review, we acknowledge that there are some points we need to improve in order to make our customers fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp.com. We are all looking forward to having a chance to support you further and get you fully satisfied.

Best regards,
Rio
Free Gifts - Customer Support Team.

Redigeret 1. december 2017

Nicolas is a star. Prompt response from customer service. Query resolved!

Headphone Zone
Indien
Cirka 2 år bruger appen