BOGOS.io Free Gift Buy X Get Y , 1.733 anmeldelser
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Ellie & Brian have helped me solve a lot of issues today and very efficiently. I really appreciate their help!
Good day to you The Daily Grace Co.,
Our entire team really appreciates you for taking the time to provide such a nice feedback! We will definitely keep working harder to improve the features and experience for our loyal customers.
If you require any more assistance, please contact us by live chat or email at support@secomapp.com. We are always willing to assist. Our number one objective is to provide you with the finest service possible!
All the best!
Hannah
Free Gifts - Customer Support Team
After the update the app is much easier to use. There are still issues sometimes- we've had issues with products being available after the offer expires and a few other things, but tech support (shoutout to Mina) is usually pretty quick and gets issues resolved.
Hey there, just want to inform you that most of your above complaints have been rectified. When you need further assistance, always feel free to reach us at support@secomapp.com
This is a great app that gets the job done! We especially love their customer service, very quick and attentive.
Brian and the Secomapp team are great and easy to work with. The application has been able to accomplish all my needs from free items to buy x get y for free. Highly recommended.
Brilliant App. Fits the bill perfectly when wanting to add 'Buy X and get Y free' functionality into the website.
Kudos to the customer care staff and developers as well for swift work. Very happy with the choice :)
We use this app for weekly free gifts on purchases over a certain amount. It works well and we are able to schedule the free gifts ahead of time. There have been a couple instances where the app seemed to glitch and not provide the free gift but customer support usually responds within 24 hours.
A good functional app overall, however when the app is being updated or there is slight changes with our website, the app doesn't always comply and needs further investigation. Overall a solid app.
App is used mostly for gift with purchase promos and it works well. Customer support goes above and beyond to always help - Robert is always awesome.
Dear NEST New York,
We are grateful to have you with us and it's our honor to serve you. Although we have received your wonderful review, we acknowledge that there are some points we need to improve in order to make our customers fully satisfied.
If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are always ready to support you!
Best regards,
Trix
Free Gifts - Customer Support Team.
App works as advertised and the customer and technical support has been excellent. Only giving 4 stars because the default styling of the gift widget is pretty ugly and I had to do a fair amount of css to make it look acceptable, however it is nice that the style is customizable if you know CSS. Also, if you add a new product to your store that you want to qualify for triggering an offer, the app doesn't auto sync it.
Secomapp's Free Gifts app is a fantastic concept with almost perfect execution. I've been using their app for well over a year now and have seen it evolve. The team is always responsive when it comes to customer service. The app is very flexible and allows for a lot of creativity with promotions. My only 2 gripes are when a customer meets the criteria for a free gift, it can sometimes take a few extra seconds for the gifts to load in the shopping cart, which, from a UX standpoint results in the occasional customer complaint. Also, if I'm offering free gifts on two separate products, it gets confusing as to what the customer is getting and why. All in all, I'm happy!