BOGOS.io Free Gift Buy X Get Y
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I am an unfamiliar with coding and was intimidated to try this app, but found it to be well supported. When I had questions, they were answered promptly and thoroughly. I highly recommend this app for the set up , support and great user experience.
While it didn't work out great for us to continue using long term, the app is useful and the support is great! After having issues and having support fix majority of it, we ended up with additional compatibility issues with our theme and 2-3 other app we were using so we had to get rid of this one but for most shops it should be fine!
The app didn't work to my needs at first. But I reached out to Robert, and it was solved immediately. Turns out their development team needs to custom some code according to my theme to get it working perfectly. Kudos to Brian from development team too!
Dear Bind Singapore,
Our team is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app.
Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.
Best regards,
Trix
Free Gifts - Customer Support Team.
Great service !! I recommend this app. Thanks to Anne for the incredible service!!!!!!!!!!!!!!!!!!!!!
Hello Marée Chandelles / Points de vente,
We are ecstatic and grateful for your compliments on our services! That note will undoubtedly aid us in our efforts to provide outstanding customer service!
Please contact us via LiveChat or email at support@secomapp.com if you have any questions.
Best to you,
Hannah
Free Gifts - Customer Support Team
App does exactly what is is supposed to do. It seems very flexible and user friendly. Brian is excellent with his customer service. Very fast response and he gets things done. I do recommend!
I used this app to run a big promotion on our store. The app team, in particular Trix was very helpful in helping our developer configure the app to our store without without any additional charges. The app is well made, easy to use and I cannot recommend it enough!
Dear OverBoard UK,
Thank you so much for leaving us such an awesome review! Our team, especially Trix, will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers!
If you need further support, we will be waiting for you at live chat or support@secomapp.com. It's always our pleasure to assist you!
Best regards,
Alex
Free Gifts - Customer Support Team.
I just tested the app today, it works very well. A good application and very responsive support I recommend.
Good day CyclMania!
We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers.
If you have any further questions, please feel free to leave us a message via live chat or an email to support@secomapp.com. We are always ready to support you!
Best regards,
Hannah
Free Gifts - Customer Support Team.
I used this app to create a spend XX$ > get a free product promo. It was simple and worked well, but my site is connected to an instore POS that provides inventory data and that created a conflict with the app, telling customers we were out of stock of the free gift. Anne helped me sort it out very quickly, and reset the app so it won't happen in future promotions. Really impressed with service.
Good day Nzo Active,
You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you!
If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We are always happy to assist you!
Best regards,
Sam
Free Gifts - Customer Support Team.
Buggy as different offers showed at checkout. Customers were able to get the free offer without buying the product. Horrible communication. Offers stopped showing expired but was not. Catalog Gift showed variations on page with would slow page down. Support is sparse at best. Removed Free Gifts and went with another upsell discount app.
We are sorry for your unhappy experiences with Free Gifts app. Could you please let us know which product that you used to test so that we can help test and give a proper solution to?
Our working time is from 8.30 am-6pm (From Mon- Sat Noon, GMT +7), any email sent within the time will be responded quickly. Please write to us at support@secomapp.com for more free close assistance. Thanks!
The app appears to be working as advertised. I wanted to change the styling of the message at the cart stage, and they graciously made the changes in the css liquid code file for me...and promptly! Great customer service.