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We rated 3 stars till the support reply to our emails and tickets .. we installed the store pick app paid and where so happy we found one ... but like other website owners who have little coding and html experience we could ot make it work and have some bugs 3 days and support does no respond to our support tickets all they send us is more application to install
I want to rate this higher except the customer service is terrible! I reached out to them only to later recieve a message 2 days later asking me if I had any questions, as if they never read my prior message. After i responded and explained that I had already messaged, I received a return message that appeared as though they did not even read what I wrote but rather just responded with some kind of template. All i wanted was a good gift app so i could offer my customers exclusive gifts but I cannot seem to receive an type of support. really too bad.
This app works great. I had a lot of questions and need some help to get it perfect for what we needed and their team was quick to response and help me out with exactly what I needed to do. Couldn't be happier. Thank you!
Good day to you WaterlessCookware,
We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services.
You are always our pride and joy! Please feel free to reach us anytime via live chat or email support@secomapp.com as we always welcome you!
All the best,
Sam
Free Gifts - Customer Support Team.
Great support team, very helpful and quick fixes for our demands. App works great for our free gifts! Thanks a lot!
Good day to you Cent Pur Cent,
We want to thank you from the bottom of our hearts! Your awesome feedback would definitely keep us going on improving the app and providing better services.
Please feel free to contact us anytime via live chat or email us at support@secomapp.com when you need a hand. We are always happy to be with you!
All the best,
Gloria
Free Gifts - Customer Support Team.
We launched our first spend X to get Y campaign with ease! We have trialed 2 other apps and this one by far was the easiest to setup and get the campaigns started!
We used the App to run a bundling offer over BFCM. It worked really well and caused us absolutely no hassle. Would defo recommend. Thanks.
I love the features that your app provides and Louis has been great in answering all my questions and assisted in all my technical issues.
Easy to use. Quick installation from their customer support. <3
after a bunch of emails and a week we are going to put this onto our main site and give it a try. not 100% what we need but they said they would look at adding some functions next version.
The app definitely met my needs for a promotion on my website. I got assistance from Peter when it came to installing the app. They were very quick to help me out!