Calificación general
4,9
Recuentos por nivel de calificación
  • El 91% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
3 de diciembre de 2018

Don't do it! Terrible customer support and non existante technical service. This is a joke, I had to wait 3 days and no help whatsoever!
I am deleting this app and never going to do business with them ever again.

Onekid
Estados Unidos
3 días usando la aplicación
Secomapp respondió 15 de julio de 2019

Hi Admin, we have already replied to you with the proper solution. You probably miss it somehow. Could you please check email from support@secomapp.com?

17 de junio de 2018

The app wasnt installed correctly by Secomapp guys, or just doesnt work.
It caused us a real customer experience issues when the free gift wasnt shown as free to the customer.

Also - there is no one to talk to. takes a lot of time to get back to customers.

Very bad.

Prodigee
Estados Unidos
3 días usando la aplicación
Secomapp respondió 15 de julio de 2019

We are so sorry for the unhappy experience you've had.
Because we don't work at weekend (Saturday afternoon and Sunday, GMT +7), we've not been with you in time.
We would love to have to back and this time, we would want to help you create the offers for you desire.

Fecha de modificación: 20 de noviembre de 2018

$30 ++ ? It is absolutely not worth the cost. Instructions are there, but it could be better as there are some code adjustments to do, it could take you a while to figure it all out. Also when I remove the main product from my basket, the customer can still get away with free gift by removing the main product. I truly hope it was my mistake (it has to be for that price), but yes, not working for me and not worth the struggle even though support is there. The design is poor looking to my taste. I uninstalled and still I had to go through many liquid files to remove manually files that weren't removed. I love the concept though, just need some major improvements for such a price. So far my recommendation is : don't even try it.

ZADEKO
Francia
3 días usando la aplicación
15 de agosto de 2021

It's a great app, does what it needs to do. Would love some more customisation features in terms of the GUI but overall happy with it. The customer service is amazing.

We Might Be Tiny (US)
Australia
2 días usando la aplicación
Secomapp respondió 16 de agosto de 2021

Dear We Might Be Tiny (US),

Our team is grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!

Best regards,
Rio
Free Gifts - Customer Support Team.

4 de noviembre de 2022

Amazing and timely support and Anne and the other members of the team helped so perfectly with the installation and to get the offers on the site up and running ,Highly recommended them.

VSDent
Reino Unido
2 días usando la aplicación
Secomapp respondió 10 de noviembre de 2022

Good day to you VSDent,

We are so thankful to have such a lovely customer like you with us. Your trust and your thoughtful feedback will absolutely motivate us to work harder on developing better features for Free Gifts app.

In case you need our support, please feel free to contact us via live chat or email us at support@secomapp.com!

Best regards,
Hannah
Free Gifts - Customer Support Team.

20 de noviembre de 2018

I use the app across many websites, it has helped increase sales and is very easy to use. Support staff are very helpful and quick to respond. Highly recommend.

www.drteals.com.au
Australia
Alrededor de 2 horas usando la aplicación
Fecha de modificación: 30 de octubre de 2019

I wish I could live ZERO stars; this is the worst app I have ever encountered; they added so much code to my theme and destroyed so much of my custom settings. I tried reaching out to customer service, and they reply every 24hrs like clockwork(for a single reply), so if you are in a bind, don't expect a response until the next day, by that time, you just lost a bunch of sales. If you are reading this and thinking about getting this app DONT if you already did and you are looking for help removing all their destructive code, email me > fuzz@wearefuzz.com > UPDATE: There should be a way to reply to their reply They did next to nothing to fix the issues. DONT USE THIS APP. Also, NOTE the "sparklingvision" review was posted the very next day I posted my one-star review. It's clearly a fake review, be less obvious.

Origami Rack
Estados Unidos
2 días usando la aplicación
Secomapp respondió 26 de octubre de 2019

We are sorry for all inconvenience you have had with our app.
We actually have tried our best to fix the issues we’ve been informed as soon as possible. Sorry that the support has not come in time you decided to remove the access and app.
Sorry again, we have proceeded the refund and replied to you already.

Fecha de modificación: 18 de junio de 2021

Just delete this app, useless. It will make your cart page very very slow. Even reduce the sales. After their coding team "Optimized" the speed of our cart page. All the products variant drop down does not work anymore. And I do not know what their coding guy did. The facebook pixel does not even work anymore. All my facebook ads saying there is no event been verified. All the tracking are also effected. We are spending thousands dollars on fb everyday. They literally caused us thousand dollars lost since yesterday they installed the code. Do not use this app unless you want to lose money. I have tried to contact their support many times. They have never get back to me.

Ezreal Armwrestling Club
Canadá
2 días usando la aplicación
Secomapp respondió 18 de junio de 2021

***UPDATE June 21, 2021
Hi Admin,
Our developer team has just sent you an email regarding the issue. Could you please help check and let me know your thought?
-----------
***UPDATE June 18, 2021
Hi Admin,

Our technical team has fixed the issue and reply to you via email and livechat system. Could you please check it?
-----------
Hi Admin,

Sorry for your unhappy experience with our app. Our team has just got back to work and investigating the issue for you. We will update you as soon as we find it out!

24 de enero de 2017

DOES NOT WORK! App would freeze up whenever we tried to edit settings and support was promotd but not helpful in resolving this.

Aquatech Imaging Solutions
Estados Unidos
2 días usando la aplicación
Secomapp respondió 15 de julio de 2019

We're sorry your experience with our app was not up to the mark. Because we were on holiday and not there to support you when you reached us(We also have noticed all merchant by our holiday popup inside apps). We are back now and gladly back you up with our best if you could give us a second chance. Please write to us at support@secomapp.com for more free close assistance. Many thanks!

4 de mayo de 2016

I certainly did not have the same experience as everyone else. What happened is that one of the developers created a freebie variant for one of my products. Before I had a chance to test the app, the freebie product was NOT hidden from my store, allowing 2 customers to successfully add that product to their cart WITHOUT satisfying any of the conditions for the freebie. After explaining the problem to development, I removed the freebie product and asked them to go over their changes again. And they did - and AGAIN they added a freebie product without later on HIDING that product from the store, AGAIN resulting in customers finding the freebie, and adding it to their cart. A few orders had to be canceled because of this carelessness.

Retro City Sunglasses
Estados Unidos
2 días usando la aplicación
Secomapp respondió 15 de julio de 2019

We are so sorry about this incident. We have upgraded Free Gifts app with a specific feature as an optimal solution to this issue. Please write to us at support@secomapp.com for more free close assistance.