BOGOS.io Free Gift Buy X Get Y

BOGOS.io Free Gift Buy X Get Y

Reseñas (2.357)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 92% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
25 de junio de 2023

I had the pleasure to be assisted by David, and from the beginning he treated me with respect and in small amount of time he resolved my problem

Tenebris
Italia
2 días usando la aplicación
Secomapp respondió 2 de julio de 2023

Hi Tenebris,

Thank you so much for your awesome review! David would be excited when reading this. Thanks to your trust in our BOGOS app, we would work harder to develop new features and improve our support team to assist you better in your business.

We are just one message away via live chat or email address support@secomapp.com. Your satisfaction is always our pride and joy!

Best regards,
Hannah
BOGOS - Customer Support Team.

15 de abril de 2023

The app is very good, working as expected and their customer support is outstanding! Will definitely recommend this app. Thank you!

Gluowsmetics
Estados Unidos
2 días usando la aplicación
Secomapp respondió 24 de abril de 2023

Dear Gluowsmetics,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our BOGOS app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Hannah
BOGOS - Customer Support Team.

15 de agosto de 2021

It's a great app, does what it needs to do. Would love some more customisation features in terms of the GUI but overall happy with it. The customer service is amazing.

We Might Be Tiny (US)
Australia
2 días usando la aplicación
Secomapp respondió 16 de agosto de 2021

Dear We Might Be Tiny (US),

Our team is grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!

Best regards,
Rio
Free Gifts - Customer Support Team.

13 de noviembre de 2023

Very helpful support team when I have difficulties. This is the only app that satisfy our needs for free gift set up!

NBA Store Philippines
Filipinas
2 días usando la aplicación
Fecha de modificación: 30 de octubre de 2019

I wish I could live ZERO stars; this is the worst app I have ever encountered; they added so much code to my theme and destroyed so much of my custom settings. I tried reaching out to customer service, and they reply every 24hrs like clockwork(for a single reply), so if you are in a bind, don't expect a response until the next day, by that time, you just lost a bunch of sales. If you are reading this and thinking about getting this app DONT if you already did and you are looking for help removing all their destructive code, email me > fuzz@wearefuzz.com > UPDATE: There should be a way to reply to their reply They did next to nothing to fix the issues. DONT USE THIS APP. Also, NOTE the "sparklingvision" review was posted the very next day I posted my one-star review. It's clearly a fake review, be less obvious.

Origami Rack
Estados Unidos
2 días usando la aplicación
Secomapp respondió 26 de octubre de 2019

We are sorry for all inconvenience you have had with our app.
We actually have tried our best to fix the issues we’ve been informed as soon as possible. Sorry that the support has not come in time you decided to remove the access and app.
Sorry again, we have proceeded the refund and replied to you already.

7 de marzo de 2024

The app is good. The support is also very nice.

Syre Cosmetics
India
Alrededor de 23 horas usando la aplicación
4 de noviembre de 2022

Amazing and timely support and Anne and the other members of the team helped so perfectly with the installation and to get the offers on the site up and running ,Highly recommended them.

VSDent
Reino Unido
2 días usando la aplicación
Secomapp respondió 10 de noviembre de 2022

Good day to you VSDent,

We are so thankful to have such a lovely customer like you with us. Your trust and your thoughtful feedback will absolutely motivate us to work harder on developing better features for Free Gifts app.

In case you need our support, please feel free to contact us via live chat or email us at support@secomapp.com!

Best regards,
Hannah
Free Gifts - Customer Support Team.

15 de septiembre de 2023

Launch with caution, 3PL is chaos! I thought this app would help me just automatically add a gift to cart. And it does, nice. BUT, this also means that the app creates a "duplicate Gift-product 100% discount off" in my store. The free item was fully visible in my store collection, 3PL's didn't integrate because they didn't recognize this "new item". So orders were flying out the door without the gift in the package. Maybe I hadn't done my homework, but I'm used to apps being plug-and-play especially in this price category. Two Stars for super quick customer service, didn't resolve my issues though and chat is buggy. 2 days in, I'm deleting the app for good.

Vallerret Photography Gloves US Store
Estados Unidos
2 días usando la aplicación
5 de junio de 2021

Great app with the exact functionality i required. Support were very helpful and responded to questions and were able to assist with the integration very promptly. Great app with great customer service.

Tarquin's Cornish Gin
Reino Unido
2 días usando la aplicación
Secomapp respondió 11 de junio de 2021

Hi Tarquin's Cornish Gin,

We truly treasure your satisfaction with our app! Our team is super thrilled to know that we were able to assist you promptly. With your support, the Free Gifts app team will work tirelessly to improve the app and develop more interesting features.

May you need any support, please let us know via our live chat or email us at support@secomapp.com. We're just a message away!

All the best,
Sam
Free Gifts - Customer Support Team.

Fecha de modificación: 18 de junio de 2021

Just delete this app, useless. It will make your cart page very very slow. Even reduce the sales. After their coding team "Optimized" the speed of our cart page. All the products variant drop down does not work anymore. And I do not know what their coding guy did. The facebook pixel does not even work anymore. All my facebook ads saying there is no event been verified. All the tracking are also effected. We are spending thousands dollars on fb everyday. They literally caused us thousand dollars lost since yesterday they installed the code. Do not use this app unless you want to lose money. I have tried to contact their support many times. They have never get back to me.

Ezreal Armwrestling Club
Canadá
2 días usando la aplicación
Secomapp respondió 18 de junio de 2021

***UPDATE June 21, 2021
Hi Admin,
Our developer team has just sent you an email regarding the issue. Could you please help check and let me know your thought?
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***UPDATE June 18, 2021
Hi Admin,

Our technical team has fixed the issue and reply to you via email and livechat system. Could you please check it?
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Hi Admin,

Sorry for your unhappy experience with our app. Our team has just got back to work and investigating the issue for you. We will update you as soon as we find it out!