BOGOS.io Free Gift Buy X Get Y

BOGOS.io Free Gift Buy X Get Y

Reseñas (2.337)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 93% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
14 de diciembre de 2019

customer service in incompetent. that is the reason I cancelled. They couldn't answer my ingle question, but instead cared more about when my subscription will renew.

Spoiled Lips
Estados Unidos
16 días usando la aplicación
Secomapp respondió 18 de diciembre de 2019

There might be a little misunderstanding here. We just want to make sure there would be no trouble for your subscription. Specific support has been sent to your email box. Look forward to your response for further assistance. Thanks.

29 de junio de 2017

App was great. It was really the only one that could do exactly what I wanted. I found it to be a bit expensive considering that in shopify you have to buy apps pretty much for everything and I did get an enormous amount of feedback request emails.

Horsesandscentsinc
República Dominicana
13 días usando la aplicación
20 de febrero de 2020

Do not recommend this app. App was not ready upon download. Had to give permission do developer to finish installation and then once fully installed customers were unable to use the checkout button on our store resulting in frustration and loss of sales. This was not fixed for hours after problem was noticed and we did not hear back from Secomapp for far too long after this occurred, only received auto generated emails until after our store had closed for the day. Would have been nice to talk to someone over the phone about our problems but no phone number can be found online. Using this app has brought me doubt to use any third party apps on Shopify.

Gwartzman's Art Supplies
Canadá
13 días usando la aplicación
Secomapp respondió 21 de febrero de 2020

So sorry for your unhappy experience.
Sorry that we are only available and will quickly respond to all your request within our working hours (8.30am -6pm – GMT +7). We have checked carefully and fixed all of your issues. Supporters also emailed and inboxed your Fanpage to follow up your case promptly. Please check and let us know if you need any support.

3 de septiembre de 2018

Awesome app, but expensive. Fast response from the support team.

Fabulousmom01
Malasia
11 días usando la aplicación
Fecha de modificación: 30 de abril de 2021

Trix was so much help. She is fantastic. The app is great! Trix helped me install Highly recommend.

upcosmetics.com
Irlanda
Alrededor de 10 horas usando la aplicación
Secomapp respondió 3 de mayo de 2021

Dear upcosmetics.com,

Your satisfaction is a gift we will always treasure! Thanks to your precious support, we will work tirelessly to improve Free Gifts app and provide even better services.

We are just a message away, so please reach us via live chat or email support@secomapp.com when needed! It's always our happiness to accompany you!

All the best,
Trix
Free Gifts - Customer Support Team.

28 de febrero de 2023

I used this app as part of a giveaway campaign. I wanted to give a free book to customers who placed orders over $50, but did not win the giveaway prize. I also wanted the free gift to auto-populate in a customer's checkout when their order exceeded the minimum spend to make it easy for them. Shopify's BOGO option did not support this and I was recommended to try this app. So what's GOOD: the app can't provide a discount code for you to give to customers, which was my preference, but it can create a special link for you to send out. This worked well and customers found this easy to use. So what's BAD: if a customer removes items from their cart reducing the order value to less than your offer's minimum spend the app does NOT remove the free gift from the customer's checkout. This includes when customers remove all the products in their cart, reducing their order to $0. I had one customer send through an order with just the free book on! It gets worse: despite the offer passing its end date and me UNINSTALLING the app on my site, a customer has just now put through an order with the free book gift listed as part of their order (the order is also for $25, under the $50 offer minimum spend threshold, so doubly annoying). This means if customers click on the special link created by the app, that I shared via emails with my giveaway subscribers, the offer is still triggering with all the issues mentioned above. So annoying - now I am desperately trying to work out how to remove the code it must have left somewhere. I hope leaving this review saves others from having to deal with this happening to them. Such a shame as the app has the potential to be good.

Seeds of Wonder
Australia
13 días usando la aplicación
Secomapp respondió 28 de febrero de 2023

Hi Seeds of Wonder,

I'm really sorry for your unhappy experience! Our developer team has just had a quick check and found out that your current cart has not been fully integrated within the app.
Our team has just contacted you via ticket ID #133973 to quickly assist you with the integration. Could you help me kindly check it?

17 de enero de 2020

Overall was great. Managed to set up the promotion for free gifts. Unfortunately, we find it hard to set up without technical support from the staff through email.

CorgiPlush
Singapur
11 días usando la aplicación
5 de enero de 2018

HUGE! disappointment. After installing it this app creates duplicates of your variations. I wouldn't have any problem with that since I was assuming that uninstalling it would change everything how it was before. Wrong...It leaves all the products 100% or 50%. Thanks to it we lost $695. Very, very disappointing. Stay away!

Salient Medical
Canadá
12 días usando la aplicación
7 de diciembre de 2015

It started out rough with the communication but they go above and beyond in ensuring the job gets done quickly. It's better than the other app as customer service is key and this app and the co-owner kept consistent communication! Hands Down on customer appreciation and resolving issues.

Blk Blu
Estados Unidos
10 días usando la aplicación
13 de mayo de 2023

The support from these guys is awesome. I had one minor question and they were on top of it really fast, and helped get my offer set up correctly. I have used this app several times (I create a lot of ecommerce sites) and they have always been so easy to work with and the app works exactly as I need it to. Highly recommend using this app for promo deals!

BACK-YARD Southern Style Seasoning
Estados Unidos
Alrededor de 10 horas usando la aplicación
Secomapp respondió 16 de mayo de 2023

Hope you are having a wonderful day BACK-YARD Southern Style Seasoning,

We really appreciate your wonderfully kind review! Our entire team is over the moon right now! Thanks to your support, we will definitely keep working harder and harder to improve the features and experience for our loyal customers.

If you require any assistance at all, please contact us by live chat or email at support@secomapp.com. We are always there if you need us!

All the best!
Hannah
Free Gifts - Customer Support Team.