BOGOS.io Free Gift Buy X Get Y
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The app did not work for us and caused our site to lockup. Support by email is in Asia. So if you live anywhere in the USA, your issue will not be addressed until the following day. It's a great concept though. We didn't get to use because it bought our site to a halt.
very sad app, and worse service. applying their code impacts website functionality and they are least interested in helping out.
Updated October 13, 2021
Hi Belora,
It is a pity that I haven't received your response. I have sent you 2 more emails regarding the issue has been fixed. Could you please check it?
We look forward to hearing from you!
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Hi Belora,
I'm really sorry for the unhappy experience!
I have sent you 2 emails regarding the issue with the ticket ID: #108231 and #107927.
Could you please check it and let me know your thought?
This app requires the developers to add liquid code manually. I had 2 days of back and forth communication with Robert who said that even though they were on holiday, they would get it done, unfortunately he just ghosted me for 3 days, which caused us to scramble last minute to find another app at the last minute. I see others have had good service experiences but unfortunately our experience with this app was frustrating and disappointing. (I wouldn't have left a review, but Robert has sent 2 automated emails in the last few days to ask for one -so here it is).
Hi,
I’m really sorry for your unhappy experience. We have been back from our Lunar New Year holiday and able to install the code for you quickly! We have been trying to contact you through ticket #93118. Could you kindly check your mailbox and let us know your thought? Thank you so much!
Nice Customer support. Response was quick & helpful.
STOP SENDING US EMAILS, I RECEIVED MORE THAN 1500 EMAIL FROM YOU GUYS, YOU ARE ABUSING THE SYSTEM!!
Hey there, just want to inform you that your above complaint has been rectified. Please reach us at support@secomapp.com if you need any further assistance while you are using our app. Thanks!
这个软件非常好，客服很好！之前我们使用了另一款app导致我们网站出现重大bug，花费了4个多小时才发现是之前插件的原因。立马卸载并更换至这个app！谢谢客服Anne! 她帮我了很多并设置好了免费礼物offer
你好，
非常感谢您的精彩评论！ 安妮读到这里会很兴奋。 感谢您对我们的免费礼品应用程序的信任，我们将更加努力地开发新功能并改进我们的支持团队，以更好地帮助您开展业务。
如果您有任何进一步的要求，请随时通过我们的实时聊天联系我们或发送电子邮件至 support@secomapp.com。 我们永远感谢你！
此致，
Hannah
BOGOS - 客户支持团队。
I used the app for a Buy X get Y offer for my customers. It performed well, it could be less complicated to use and without the coding but overall good app
Hello SNEAKERMASK,
Thank you very much for your positive feedback and good thoughts on the Free Gifts app. We will continue to work relentlessly to improve the features and experience of our valued customers.
Please contact us by live chat or email at support@secomapp.com if you have any additional questions. We're always ready to lend a hand!
Best wishes,
Blu
Free Gifts - Customer Support Team.
I require an app that allows me to do tier gifting based on purchase qualification on certain products, this allows me to do it well! Louis (Developer) and Robert (Customer Service) was very very helpful!
Good day The Boozy Hub,
You made our day with your trust in Free Gifts app and your awesome review! Robert and Louis would be really happy to know that you are satisfied with our support!
If you have any further requests, please feel free to contact us via our livechat or email us at support@secomapp.com. We always appreciate you!
Best regards,
Trix
Free Gifts - Customer Support Team.
One of the Best App on the Shopify Store. Super Fast Support. Guys are amazing as they have developed a super app.
Thank you so much, Holy Land Dates!
Your lovely review made us very happy! Because of you, we now have even more motivation to improve our services in the coming days:D
If you require assistance, please contact us via Live Chat or email at support@secomapp.com.
Have a wonderful day ahead,
Hannah
BOGOS - Customer Support Team
Very poor customer service, the app created a whole bunch of errors, big mess. Will not use this app again.
So sorry for your unhappy experience with our app. Because you have requested us to remove all necessary code for the app to be working, when you want to test it again, please ask us to re-install the code for you first. Thank you.