BOGOS.io Free Gift BOGO Bundle
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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Super App und toller Service bei individuellen Anpassungen. Danke Mina und Alex für die schnelle Beratung und Hilfe!
They changed code on our site, that created pricing errors that cost us thousands of dollars. You extreme caution. Their bad coding made lower prices display on 80% of our items. It was a pretty bad mistake to make.
We would like to send our sincere apology to all your loss.
The issue was because the supporter, who had already asked to have the permission to your site, was refused to be given the access to help you test the offers more carefully.
In details, there are 3 access needed to Apps, Theme, Products. And we just received only 2 from you: Apps, Products.
However, he has included this important reminder to you in case anything wrong might happen (as highlighted here: http://prntscr.com/oj7gkn )
With enough access given to our supporter, we can assure that no issue like this will happen.
It was hard to avoid all risks when running business online. We understand your frustration and will do everything within our hand to make it up to you.
I have rarely found an app that does exactly what I need it to, but Free Gifts has been my easiest install yet. I had put two apps into motion at the same time, and Free Gifts was installed by their support team, had answered two of my emails and the app is up and running with my needed setup in less than 36 hours. The other app hasn't even responded with the theme install yet. If you are debating, install this app, take it for a test run and you'll be impressed that it's fully up and running long before the trial period is over. Great support, app works exactly as advertised.
This app is so amazing and wonderfull. It's real social proof that I recommend you to add quickly. It's fun.
The App allow customers to place 0 value orders of our gifts for campaign. The loss we had suffered from this app far exceed the app cost.
We do not recommend this app to anyone.
Hi EcoFlow,
I'm really sorry for the inconvenience. Our customer success manager has sent you an email to resolve the problem and clarify the Fraud order protection feature that we have. Could you help us check your mailbox?
Regards,
The BOGOS Team.
While it didn't work out great for us to continue using long term, the app is useful and the support is great! After having issues and having support fix majority of it, we ended up with additional compatibility issues with our theme and 2-3 other app we were using so we had to get rid of this one but for most shops it should be fine!
The support is super quick and the user experience was quite simple and easy to create many different offers for sales!
Hello Customcuff,
Thank you very much for your kind and considerate thoughts on the BOGOS app. It means a lot to us, and we'll do everything we can to improve the service for our long-term customers.
If you have any further questions, please contact us at support@secomapp.com or via live chat!
Best wishes,
Hannah
BOGOS - Customer Support Team.
In our Shop the Costumers can't put the right size in the cart. No matter what they choose, in the cart is always the size xxs. Terrible. This is a thing that should not happen.
We installed it for a big action an know the costumers don´t by the products, cause they can't put the right size in the cart. We loose a lot of Money.
Thank for your review and sorry for the trouble caused. We would try our best to give resolution to each and every client on time. Please don't hesitate to get in touch with our team at support@secomapp.com, we will gladly take care of your needs.
This app messed up our store twice. There are a lot of options but each option we wanted to add caused problems. This app asks for extensive help from the developer and a lot of things went wrong in our case. It took a lot of emailing to get things sorted out. The installation took quite some time and some last minute stress the evening before Black Friday. After they installed this app, the featured image of our products was replaced by the second picture in our product pages which is the backside of our products. The support is quite okay though.
We're sorry your experience with our app was not up to the mark. We'll try harder to match your expectations.
The only thing I liked about the app was the prompt support. However, this could not compensate for the amount of headache we have had. The app turned itself off on its own. Then it would force the wrong variation into people's cart resulting in a lot of frustration, money loss for us and pricey returns. It requires a duplicate of SKU in order to work, which created total mess in out WMS system blocking dispatching. I would recommend to try and avoid using it if you can, or give yourself a month of testing, because our 18 days were not enough.
So sorry for your unhappy experience. We suggest you let us help set up the offer to make it work correctly. A follow-up email has been sent to fully explain and suggest the way to handle the issues for you. Thanks!