BOGOS: Free Gift Bundle Upsell

I have initially, chosen the BOGOS bundle app, due to it is visual strong appearance and the high number of 5 star reviews. Upon install, the free trial, which if i remember correctly was 15 days, ran out while i as still experimenting with the app as my experimental stage took longer than needed due to high frequency of needing to go back and forth to support team to fix things. One major draw back is that you have to keep on going back to dev team to adjust simple UX matters such as font size or glitch with add to cart button/text color as the app does not offer this. It feels as if you did not purchase a bundle app, instead you have purchased a subscription with support team. The second major item, is that i had to keep going back and forth with dev team to remind them to resolve some issues. For example, once i request bundle title font size adjustment, they fix it, then if it still needs adjustment had to go back to them to adjust font size again, this cycle could take 2 days. If it happens you do this near the weekend, then I have to wait 2 days until the weekend is over as they are off on weekends. Simple matters such as having a redirecting link bundle booster page (as my website is in 2 languages) had to go to support team to fix, which took several days, as the bundle does not accommodate language URL redirection out of the box. I had to wait for something like 7 days with live bundle booster page taking my English and arabic users to an arabic bundle page as you have to insert the full URL not only the later part of the URL for redirection.
When I subscribed, I selected the Basic plan as it covers my needs, but after installation i discovered this plan is not available for my store and i had to go with Grow plan, paying more without BOGOS fully disclosing that if your shopify store is on the Grow plan, then you need the BOGOS Grow plan, which exceeds my current needs.
Some customers complained from the mix and match bundle being unintuitive especially for mobile users, so they opt to contact us on WhatsApp as oppose to finishing the sale online. I have installed a session recording/replay app to watch online customer sessions, and found out that the app is indeed not intuitive and easily makes customers fall out of bundle. In a nutshell, the app is feature rich, technically strong with amazing support team, but not user friendly, and not for businesses that rely on small teams to manage even if your technically strong. I am about to uninstall it and move on to try some other bundle apps. In summary, the bundle presentation creates decision friction, lets customers bypass the bundle offer path (for mix and match), makes customer experience feels patched together rather than smooth upselling and intentional. I am disappointed, that i have to be back in the market looking for a more suitable app!!!!! I normally do not like to leave negative reviews, but i thought this might be helpful to give you store owners some light about what will happen behind the scenes and maybe encourage BOGOS to enhance their app by adding font, padding and other simple customizations out of the box, and revisit their mix and match bundles flow intuitivity. Good lucks!

Strong Warning – Do NOT Install This App (GOGOS.io)

I strongly advise against installing GOGOS.io on any live Shopify store.

Before even considering this app, test it only on a development or test store, and carefully read the negative reviews from merchants who were harmed by it — myself included.

I am a Shopify developer, and this is one of the worst app experiences I have encountered on the Shopify ecosystem.

Critical and Dangerous Issues
• When I configured a Buy 1 Get 1 (same product) Free – auto add to cart offer, the app automatically created 157 fake/dummy products inside my store.
• These products were not real, had no SKU, and were silently injected into my product list and orders.
• As a result:
• Orders contained ghost products with no tracking or inventory reference.
• The storefront UI broke, showing blank product pages due to forced redirects created by the app.
• The app redirected users to these fake product URLs, effectively damaging the storefront experience.

Misleading Support & Lack of Transparency
• I contacted support before creating the promotion, and at no point was I informed that:
• The app would generate dummy products.
• The promotion would apply to 157 duplicated items.
• These products would be required to keep orders functional.
• Once orders were created, I was told that removing or modifying those fake products would break existing orders — effectively locking my store into corrupted data.

Unprofessional Workarounds
• Instead of proper fixes, support suggested absurd “workarounds” such as:
• Duplicating the same discount 7 times
• Enabling and disabling discounts repeatedly
• These are not solutions — they are signs of a deeply flawed system.

Support is polite and friendly on the surface, but the outcome is loss of time, money, and store stability.

Final Verdict
This review reflects my experience with only two features of the app. I cannot imagine the potential damage caused by the rest of its so-called features.

It is alarming that Shopify labels this app as “Built for Shopify”. In reality, this app:
• Violates basic Shopify data integrity principles
• Creates hidden, destructive side effects
• Puts merchants at serious operational risk

This app does not belong on the Shopify App Store.

Avoid it entirely.

didn't even use app but it still charged me.

DO NOT USE THIS APP - avoid at all cost- read full review, it will save you thousands of dollars.

I had an extremely disappointing experience with this app and its support team. After uninstalling the app, I discovered that a cloned product remained active on my store, allowing customers to purchase an offer that should have been automatically disabled upon app removal. This resulted in financial loss as some customers took advantage of that and orders hundreds of the product for FREE!( up to 3000 USD!)

When I reached out for support, instead of acknowledging the issue, they repeatedly sent policy articles and denied responsibility. I followed all their instructions to DISABLE the offer before removing the app, and even redownloaded it to verify—confirming that the offer was indeed deactivated. Despite providing clear proof, including video evidence, their team refused to take accountability or offer a refund for the losses caused by their system.

If you're looking for an app that values transparency, reliability, and customer support, I strongly recommend looking elsewhere. This company has shown a complete lack of authenticity and accountability, leaving merchants to deal with the consequences of their technical failures.

Would give zero stars if I could. Avoid at all costs

App doesnt work well. If their support team fixes up one thing, there is always something else that breaks. I haven't been able to use this app for what it was meant to do even though I have been paying $39 every month for the past few months. Whenever I set up a new offer there is always an issue: fraudulent orders being created, quantities not adjusted correctly are some of the issues experienced. Their previous version worked better, this new version not designed or tested properly. I cannot be testing the app for them.

it's a fraud app, it charges on the store even if you uninstalled it & when asked for a reason they are saying billing is managed by shopify we dont know anything , send bunch of screenhots & we'll see.

FYI - even though it says NOTHING about this in the app store, you actually have to pay $99/mo if you have Shopify plus - there is no "$29/mo" option. Super deceptive, I deleted the app immediately. Do better at vetting your Apps Shopify, we don't like feeling scammed.

You can't even view it on draft before you publish. Didn't like the customer service either.

This is pathetic app, the moment I dowloaded and saved it to my theme my website crashed. The checkout drawer stopped working . Don't go with their rating.. Pathetic app. Beware before installing.

Installed this app 7 hours ago. Have been in touch with the support ever since. I am facing three different issues. I have been assured that the issues are solved, but they simply are not. So I reached out to them again. They again assured me its fixed. But they are not. Struggling with this back and forth now for several hours. From an app that charges 50 euros per month i expect that it works straight away.