BOGOS.io Free Gift Buy X Get Y

BOGOS.io Free Gift Buy X Get Y

Avis (2 262)

Note globale
4,9
Nombre d’avis par note
  • 92 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
13 janvier 2024

Great support from Mina. Managed to get the offer live in minutes

Six Stories US
Royaume-Uni
5 mois d’utilisation de l’application
4 avril 2023

Very good and effective app. Thanks to the customer service staff for their patience in explaining and adjusting

4FunGift
Chine
6 mois d’utilisation de l’application
Secomapp a répondu 7 avril 2023

Hello 4FunGift,

Thank you so much for taking the time to write such a kind review! Thanks to your useful feedback, our development team is inspired to keep improving the software!

If you require any additional assistance, please contact us by live chat or email at support@secomapp.com. We're always willing to assist. Our first priority is always to provide you with the best possible service!

We wish you the very best!
Hannah
BOGOS - Customer Support Team

9 novembre 2023

The support team are exceptional and provide a high level of fast support. I have been blown away by the support that have offered and the app is really user friendly with their help!

Kavala Collective
États-Unis
6 mois d’utilisation de l’application
18 février 2022

Really great help to our store! Easy to use, and this app has the BEST customer service team, very impressive, I recommend every store that needs a free gift feature to install this one without hesitation.

Leya Doll
R.A.S. chinoise de Hong Kong
6 mois d’utilisation de l’application
Secomapp a répondu 27 février 2022

Hello, Leya Doll!

Thank you very much for your kind and considerate thoughts on the Free Gifts app. It means a lot to us, and we'll do everything we can to improve the service for our long-term customers.

If you have any further questions, please contact us at support@secomapp.com or via live chat. We're always willing to lend a hand if you require it!

Best of wishes,
Morgan
Free Gifts - Customer Support Team.

Modifié le 9 mars 2022

Stay away from this app. This app caused a major issue in our store. We used this app to create an offer - a small gift with purchase during a seasonal sale then had the offer scheduled to turn off after the sale was over. Months later, we figured out that people using Shop Pay got our high-priced items for free! Even though the offer was expired on the app. The products that people were getting were not free gifts, just regular SKUs. This error caused by Free Gift App was a loss of $2,500. This is not including all of the time that we are spending auditing the orders, being on the phone with support, and removing this code from our store. I reached out to their support team to request a reimbursement, and they completely denied my request even though they admitted it was their fault. (I wish I could attach screenshots of the conversation to this review as proof) Not only did the app zero out the cost of a regular SKU/variant that had nothing to do with a free gift but it also only works on the Online Store sales channel. Their support rep told me after the fact that they recommend posting products on the Online store only not other sales channels. Yet that is not listed anywhere on their website, instructions, or user guides. This is a problem because we have multiple sales channels like Shop, FB, IG stores etc... I bet that a lot of other stores do too. I can not believe that Shopify supports and recommends this app to store owners.

Bebonia
États-Unis
6 mois d’utilisation de l’application
Secomapp a répondu 10 novembre 2021

Dear Bebonia, 

We are truly sorry for this inconvenience! Our app prevents this case by setting all the gifts’ fulfillment services as manual. However, those orders were still auto fulfilled by a 3rd-party system of your store. This was beyond our reach so we are not able to affect that. 
In this case, our suggestion is to duplicate the product and use the duplicated one as gift only. So the gift won’t be available on other sale channels.

We are truly sorry again for this unhappy experience! It does relate to the 3rd-party system so it is not possible for us to take full control of it.
If you need any further assistance, just let me know and we will try our best to support you!

21 septembre 2018

Still testing the app (will be happy to review again in a couple of months), but works well so far, many options for promotions, gives you flexibility to be creative. Customer service is great, quick response, Peter (thank you!) helped us changing some details that were important to make things work and look the way we needed. So far, happy with the choice!

Di Morelli Skin Care
Canada
6 mois d’utilisation de l’application
17 janvier 2020

Loved this app. Best customer support ever. Super fast install and great service! Plus app helped me run promos that I wanted to and boosted sales. Love it.

Modnique
États-Unis
6 mois d’utilisation de l’application
17 novembre 2023

Great customer service!:D

Accesoro.nl
Pays-Bas
6 mois d’utilisation de l’application
23 février 2019

Really good app for improving sales. Does require some liquid integration but the team will code it into your site in less that 24 hours for free (which is unheard of!) Thanks Lea for your help :-)

Pretty Suds
Royaume-Uni
6 mois d’utilisation de l’application
13 avril 2021

Fantastic customer service, by far the best one ever. I just signed up tonight, so I don't know much about the app yet, but I will leave another review on the app after awhile. Again, thanks for the best customer service.

Blaüve
États-Unis
6 mois d’utilisation de l’application
Secomapp a répondu 13 avril 2021

Good day Blauve,

We are so glad to hear that our customer services could make you satisfied! Thanks to your support, we would work tirelessly to improve our app and develop more features for our precious customers.

May you have any further questions, please feel free to contact us via live chat or email us at support@secomapp.com. We are always ready to support you!

Best regards,
Trix
Free Gifts - Customer Support Team.