Avis (1 871)
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Nice app , easy to use , we highly recommended
Easy to use free gift with purchase app with an excellent customer service team and attention to detail. Highly recommend!
Thanks for droping us a 5-star review! We're happy that our app adapts your needs because customers' satisfaction is always our 1st priority
Great! Kindly support and easy use !!
Super supportive team walked us through our first promo and were super knowledgeable & able to answer all queries!
Good day to you Alessandra Cashmere,
We are overjoyed and grateful for your positive comments about our services! That note will undoubtedly help us in our pursuit of exceptional customer service!
If you have any questions, please contact us via LiveChat or email at support@secomapp.com.
Best wishes!
Hannah
Free Gifts - Customer Support Team
I used this app for Black Friday and it worked great for our customers, was very helpful and ran flawlessly!
Dear PAPAYA,
This is Free Gifts - Customer Support Team. Thank you so much for your compliment on Free Gifts app and also for you helpful feedback. Your support means world to us and it would encourage Free Gifts Team to work tirelessly to improve the features for our valued customers.
If you have any further requests, please feel free to contact us via our livechat or email us at support@secomapp.com. We are always ready to serve!
Best regards,
Daisy
Free Gifts - Customer Support Team.
Great app, easy to use and not hard to set up. The app originally didn't have the multilingual option but the app support managed to find a way with our translation app. Support service was amazing, quick reply with an effective solution.
Hi Triumph Hong Kong
We are grateful to have you with us and it's our honor to serve you. Although we have received your wonderful review, we acknowledge that there are some points we need to improve in order to make our merchants fully satisfied.
If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp.com. We are all looking forward to having a chance to support you further and get you fully satisfied.
Best regards,
Rio
Free Gifts - Customer Support Team.
Good app in theory, but glitchy and not worth the money - $15.99 is FAR too expensive, particularly for something I will use only a few times a year. Some super-frustrating glitches include: I have to delete the gift product and recreate and re-upload them because after the offer ends, the products become mysteriously "unavailable" and not even Shopify could repair it. Also you have to rely on customer honesty - I set it to give a free gift for purchases over $16, which it did, but if someone had only $4 in their cart, and added the free gift product (which was full price $15), then they got it for free instead of paying full price even though their cart did not total $16. Aww, so very tired of sloppy apps :-(
I need to leave a 1 star review.
App was allowing products ''purchase'' at £0.00 cost. Item was listed for nothing even though the cart was not fulfil the rules set up.
After they fixed this one there is another problem. You can't buy the promotional item if you want to purchase it outside the promotion.
Let's see what the support will do about it. At this point it is too much problems considering the loss I made and the app price.
I'm really sorry, but your issue has been fixed now by our new feature name "Using DraftOder API". Could you please check it again and reply our email from support@secomapp.com? Many thanks!
100% Legit and Satisfied. with the help of customer support. really appreciated. thank you so much for this kind
Good morning, Amanda Clothing.
We are ecstatic and grateful for your compliments on our services! That note will surely aid us in our efforts to provide outstanding customer service!
Please contact us via LiveChat or email at support@secomapp.com if you have any questions.
Best regards,
Daniel
Free Gifts - Customer Support Team
It worked well for about two weeks. After that, something broke and all of the items in the special offer, you could add to your cart for free. after escalating it to their support, they started working on it - next morning they said its fixed, after I checked it was not fixed. I escalated it again, AGAIN after 1 day, they said now its fixed, only to find out today its not fixed. they are not even checking after their fixes. yes. their support is friendly, and quick to reply, but this situation is making me move away
Hi Admin,
I'm truly sorry for the unhappy experience you have encountered with our app. Our team has already resolved that and checked all other product pages and they are working properly now. If you need any further assistance, feel free to let us know and we would be more than willing to support you!