Avis (1 871)
Affiner
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Par note
Awsome to get discount and gift
Very quick with responses and fixes! Great job!
Customer service is world-class. They set up our first BOGO and have been very supportive since downloading the app. Excited to use the product.
Good day to you Kuppy,
We want to thank you from the bottom of our hearts! Your awesome feedback would definitely keep us going on improving the app and providing better services.
Please feel free to contact us anytime via live chat or email us at support@secomapp.com when you need a hand. We are always happy to be with you!
All the best,
Hannah
Free Gifts - Customer Support Team.
Customer service was great and set up was simple! Excited to utilize this for future sales and promotions!
Our support team really appreciate your review. We're thriving to develop our app to serve you better!
Spent 3 hours trying to decode the install instructions as they are in very poor English. After 4 hours we had the app installed but the app didn't work. If you are looking for an app that automatically offers 2 for 1 deals at the checkout by auto deducting deal at the checkout this app is not for you.
We're very sorry to hear that you had a bad experience. It would be better if you let us help you install all liquid code before you try testing the app.
About the issue on Checkout page, actually, there's nothing for any 3rd party like us to work due to the unlimited permission from Shopify for security matters. Our team of experts will gladly take care of your needs if you choose to use our app again. Thank you :)
brilliant support, went out his way via skye to really help.
This app is so good. Excellent fast support. Provide the best free gifts features. It is so helpful.
I have chosen this app to increase our sales over Christmas. I am not a technical person therefor I have contacted your support team via chat. Daisy immediately responded and has helped me throughout the whole process of setting up my first free gift listing. I cannot really express how thankful I am. My experience with your support team and especially with Daisy have been outstanding and for me personally - one of a kind. Your app and especially your whole support team is amazing. Thank you very much and I will highly recommend your app and the Service.
Dear Thompson Luxury Bags,
Our team, especially Daisy is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app.
Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.
Best regards,
Alex
Free Gifts - Customer Support Team
I will give a five when it has a countdown bar to motivate the customer to reach the $$$ threshold for the free gift. Otherwise it works without hiccups.
Do not buy this app! Can't use it on Firefox by their own admission. Can't upload full collections for the gifts. Can't get a refund after 3 weeks. Horrible experience!!!
We apologize for causing frustration. The issue of using it on other browsers like Firefox is nothing to worry about which could be handled within minutes. And sorry about the collection uploading because you want too many products (about 12000 variants) as gifts which exceed the number the app can handle. Finally, the process of refund also depends on Shopify. We are so willing to back you up with the best from our side. Thanks for your kind understanding.