BOGOS.io Free Gift Buy X Get Y
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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The support is beyond great. Even during free trial period they helped to set everything up and adjust settings/visuals on our request.
I hope your day is going well, aimn-nextlevel
We are grateful for your wonderful review! Our entire team is ecstatic right now! As a result of your support, we will continue to work hard to improve the features and experience for our loyal customers.
Please contact us via live chat or email at support@secomapp.com if you require assistance. If you require our assistance, we are always available!
We hope to be of assistance to you!
Amber
Free Gifts - Customer Support Team
Stay away from this app. This app caused a major issue in our store. We used this app to create an offer - a small gift with purchase during a seasonal sale then had the offer scheduled to turn off after the sale was over. Months later, we figured out that people using Shop Pay got our high-priced items for free! Even though the offer was expired on the app. The products that people were getting were not free gifts, just regular SKUs. This error caused by Free Gift App was a loss of $2,500. This is not including all of the time that we are spending auditing the orders, being on the phone with support, and removing this code from our store. I reached out to their support team to request a reimbursement, and they completely denied my request even though they admitted it was their fault. (I wish I could attach screenshots of the conversation to this review as proof) Not only did the app zero out the cost of a regular SKU/variant that had nothing to do with a free gift but it also only works on the Online Store sales channel. Their support rep told me after the fact that they recommend posting products on the Online store only not other sales channels. Yet that is not listed anywhere on their website, instructions, or user guides. This is a problem because we have multiple sales channels like Shop, FB, IG stores etc... I bet that a lot of other stores do too. I can not believe that Shopify supports and recommends this app to store owners.
Dear Bebonia, We are truly sorry for this inconvenience! Our app prevents this case by setting all the gifts’ fulfillment services as manual. However, those orders were still auto fulfilled by a 3rd-party system of your store. This was beyond our reach so we are not able to affect that. In this case, our suggestion is to duplicate the product and use the duplicated one as gift only. So the gift won’t be available on other sale channels.
We are truly sorry again for this unhappy experience! It does relate to the 3rd-party system so it is not possible for us to take full control of it.
If you need any further assistance, just let me know and we will try our best to support you!
Great customer support. Highly recommend everyone try this app. You can get creative with it and make some really nice offers.
Dear MNML,
By placing your trust in the Free Gifts app and giving it a five-star rating, you made our day! Everyone on our team is thrilled that we were able to help and please you!
Contact us at support@secomapp.com if you have any further questions or concerns. We're here for you whenever you need us!
Best regards,
Dave
Free Gifts - Customer Support Team.
GREAT CUSTOMER SUPPORT - instant reply, perfect service. I love it! Free installation and literally no effort whatsoever
Thanks for leaving us a review! We're glad that you enjoyed your experience with our app. Our support team would be excited to know that you enjoyed our service!
This app really helps with promotions and bundles that i normally cannot do natively on Shopify. It takes some getting used to before you can get the desired outcome but David is always on hand to support and so far, has solved all my issues. GREAT SUPPORT
Good morning to you, Spot On Dealz!
Your kindness and affection are greatly appreciated by the Free Gifts customer service team.
We are overjoyed to have received such positive feedback, and David is the happiest of us all:D
Please contact us via LiveChat or email at support@secomapp.com if you have any questions.
Best wishes,
Pru
Free Gifts - Customer Support Team
Very frustrated with this app. I wish it would work properly. I repeatedly need support to fix errors and it is causing poor customer experience on our store.
Hi Admin,
So sorry for a little late response due to the weekend.
Your request has been checked closely and replied to your inbox already.
Please check your email and we promise we will keep in touch quickly within our working hours.
App is good but the support team is outstanding! They helped me set up the campaign, debug it and even implement the code on two of my themes. Amazing!
DearUndrdog Surface Products,
How lovely a customer you are! We are grateful that you trust Free Gifts app and let us accompany you in your business. Thanks to your support, we would work tirelessly to improve Free Gifts app.
May you need further assistance, please contact us via our live chat or email us at support@secomapp.com. We always appreciate you!
Best regards,
Rio
Free Gifts - Customer Support Team.
I recommend this app! because they give me a really good service ! Anna gave me a lot of help with my problems! :)
Dear lightime,
We are so glad to hear that our app could make you satisfied! Thanks to your support, we would work tirelessly to improve our app and develop more features for our precious customers.
May you have any further questions, please feel free to contact us via live chat or email us at support@secomapp.com. We are always ready to support you!
Best regards,
Hannah
BOGOS - Customer Support Team.
Excellent app! Works well for situations when you want to give gifts on special occasions.
Thank you a lot for the support team, Anne and the team is beyond great. For during the free trial period, they helped to set everything from our request and resolved issues from my questions.
Greetings LYN ID
Thank you so much for your wonderful feedback! Our entire team is ecstatic right now! Thanks to your support, we will continue to work hard to improve the features and experience of our loyal customers.
If you require any assistance, please contact us via live chat or email at support@secomapp.com. We'll be there for you whenever you need us!
Best wishes!
Emily
Free Gifts - Customer Support Team