BOGOS.io Free Gift Buy X Get Y
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Awesome customer service. Actually the best I've ever dealt with on Shopify
MINA provided an outstanding support. We were having multiple issues with GWP's. Once we onboarded BOGOS, we were able to address these issues and get up and running within minutes. Truly great software and team to work with. I highly recommend this extension and this team.
REALLY useful and perfect Customer service, Thanks for the help "Anne" !
DON'T DO IT!! I had to get a support person to update my liquid to get the app working. But during the set up and test process, some of my products ended up being listed for FREE! Luckily someone I knew spotted it and alerted me in time. The extra variants they added for the discounts were overriding the price. So lucky I was able to run around and delete what they'd done before anyone tried to buy something for nothing. Very very stressful experience. Would absolutely not recommend.
Thank you for the review. Sorry for the trouble you had faced in the past but we have already improved our application and make sure that you will not face the listed issue again. Don't hesitate
to get in touch with our team at support@secomapp.com, we will gladly take care of your needs.
Great App! With great customer support thanks to ANNE for making me understand every single thing & explaining again & again to me & helping me out in every single detail as this app was new to me.
Dear Harbour 9,
Thank you so much for your awesome feedback on our app and support! We could not be happier that we can accompany you and could assist you promptly. Thanks to your precious support, we are encouraged to work harder on improving Free Gifts app.
If you need our support, we will always be ready to give you a hand via our live chat or support@secomapp.com!
Best regards,
Hannah
Free Gifts - Customer Support Team.
I want to say that they are very dedicated, help me solve problems, help me customize functions, the service is very good, and the action is very fast.
Dear TAANAA JEWELRY,
Thank you so much for your awesome feedback on our app and support! We could not be happier that we can accompany you and could assist you promptly. Thanks to your precious support, we are encouraged to work harder on improving Free Gifts app.
If you need our support, we will always be ready to give you a hand via our live chat or support@secomapp.com!
Best regards,
Trix
Free Gifts - Customer Support Team.
This app has by far the best customer service of any that ive tried before.
The developers, Brian specifically, was extremely helpful getting the app(which works perfectly) setup, I had an issue with my theme, not the app, that he resolved. Anne was also very helpful and quick to reply and made sure everything was in order.
Edit: Back to add some more info, I have used this app to do a free gift over xx amount, and it works great, if the cart value gets reduced, and the gift automatically removes itself. It can also do multiple offers at once, where the customer can get a gift for over 50 or a different gift for over 100, or it can be set to give both gifts if they go over 100. It can also give gifts to first time customers, and only show that offer to first time customers.
The app page says they offer 14 days free trial, but when I tried to install the app, it said that I will be charged the next day and I have only 1 day free trial.
Not good.
Thanks for your review so I have a chance to make it clear for you.
You are only have full 14 free trial days for the first time you've added the app. Trial days will be kept auto counted down for next time you re-add it (if any).
Please reach us at support@secomapp.com to request a trial renewal on your shop.
I had a very pleasant experience using this app, the support offered by Anne and Brian was very helpful to make the necessary changes.
Very easy to use, has suited all required needs thus far. Thanks.