BOGOS: Free Gift Bundle Upsell

We used Bogos for our very special occasion: our 10 years anniversary. It worked perfectly an whenever I will need a "free gift" app again I will use Bogos!

The support from the team is fantastic, had some issues with creating products from the bundles and they fixed the issue in great time and their correspondence was extremely punctual and clear. We wanted to add some products bundles to upsell and there is lots of different options for us within the app for this.

Mina is very reactive she did a great job in less than 3minutes thanks a lot

Naomi was very helpful! She walked me through setting up a specific link + free gift BOGO discount. She was quick and professional! Thanks again, Naomi!

Fantastic app. I have been using it for years!! Support is top-notch too.

Wahnsinnig vielfältige App. Sehr viele Funktionen und Möglichkeiten, für Zugaben, Geschenke und andere Angebote zur Verkaufsförderung. Und das beste: der Service ist Top. Sofort erreichbar und sehr kompetent.

Habe heute mit Anne gesprochen, sie hat mir sofort geholfen. Toll!
Auch Austin und alle anderen scheinen kompetent zu sein und haben mir schon mehrfach schnell und unkompliziert geholfen

Naomi was very helpful in figuring out the best way to run a specific offer. She was patient during the process and we were able to launch an offer with the specific criteria I needed. Great experience!

I have initially, chosen the BOGOS bundle app, due to it is visual strong appearance and the high number of 5 star reviews. Upon install, the free trial, which if i remember correctly was 15 days, ran out while i as still experimenting with the app as my experimental stage took longer than needed due to high frequency of needing to go back and forth to support team to fix things. One major draw back is that you have to keep on going back to dev team to adjust simple UX matters such as font size or glitch with add to cart button/text color as the app does not offer this. It feels as if you did not purchase a bundle app, instead you have purchased a subscription with support team. The second major item, is that i had to keep going back and forth with dev team to remind them to resolve some issues. For example, once i request bundle title font size adjustment, they fix it, then if it still needs adjustment had to go back to them to adjust font size again, this cycle could take 2 days. If it happens you do this near the weekend, then I have to wait 2 days until the weekend is over as they are off on weekends. Simple matters such as having a redirecting link bundle booster page (as my website is in 2 languages) had to go to support team to fix, which took several days, as the bundle does not accommodate language URL redirection out of the box. I had to wait for something like 7 days with live bundle booster page taking my English and arabic users to an arabic bundle page as you have to insert the full URL not only the later part of the URL for redirection.
When I subscribed, I selected the Basic plan as it covers my needs, but after installation i discovered this plan is not available for my store and i had to go with Grow plan, paying more without BOGOS fully disclosing that if your shopify store is on the Grow plan, then you need the BOGOS Grow plan, which exceeds my current needs.
Some customers complained from the mix and match bundle being unintuitive especially for mobile users, so they opt to contact us on WhatsApp as oppose to finishing the sale online. I have installed a session recording/replay app to watch online customer sessions, and found out that the app is indeed not intuitive and easily makes customers fall out of bundle. In a nutshell, the app is feature rich, technically strong with amazing support team, but not user friendly, and not for businesses that rely on small teams to manage even if your technically strong. I am about to uninstall it and move on to try some other bundle apps. In summary, the bundle presentation creates decision friction, lets customers bypass the bundle offer path (for mix and match), makes customer experience feels patched together rather than smooth upselling and intentional. I am disappointed, that i have to be back in the market looking for a more suitable app!!!!! I normally do not like to leave negative reviews, but i thought this might be helpful to give you store owners some light about what will happen behind the scenes and maybe encourage BOGOS to enhance their app by adding font, padding and other simple customizations out of the box, and revisit their mix and match bundles flow intuitivity. Good lucks!

Great app, exactly what I needed for my store. Love the progress bar and cart drawer features, and Anne’s support was top notch—super quick and helpful. 10/10!

Great communication, the design was adjusted and tailored exactly to my needs. I recommend this app to everyone. NAOMI was very helpful throughout the whole process and made everything smooth and easy.