BOGOS.io Free Gift Buy X Get Y
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
Avis (2 561)
Affiner
-
Par note
Customer service is responsive and helpful. I am able to get things set up easily with their help.
The app works great and support is very helpful! Mina did a great job helping me get my offers set up, and I'm confident they will help if I run into any issues in the future!
Mina from support was very friendly and quick to respond to my question. She helped me solve the problem in record time. Thank you!
Very intuitive user experience and well-designed app. Customer support (Daniel, Mina) is extremely responsive and helpful. Would highly recommend.
Big thanks to BOGOS support team who always help me to find and solve the issue i experience so far when creating the offers. Especially big thanks to Mina who patiently help me to check the issue and tried to access to my store, check and finding the root cause and help to provide solution. She has good explanation and give the instruction to me to reproduce the steps and now the issue is sorted out. She is really really good!! Looking forward to reach her again if i have any question/concern
Ellie helped me immediately when I needed help. I was so surprised at how quickly I received the support I needed and my issue was resolved. This is a great app with wonderful customer service!
DO NOT USE THIS APP - avoid at all cost- read full review, it will save you thousands of dollars.
I had an extremely disappointing experience with this app and its support team. After uninstalling the app, I discovered that a cloned product remained active on my store, allowing customers to purchase an offer that should have been automatically disabled upon app removal. This resulted in financial loss as some customers took advantage of that and orders hundreds of the product for FREE!( up to 3000 USD!)
When I reached out for support, instead of acknowledging the issue, they repeatedly sent policy articles and denied responsibility. I followed all their instructions to DISABLE the offer before removing the app, and even redownloaded it to verify—confirming that the offer was indeed deactivated. Despite providing clear proof, including video evidence, their team refused to take accountability or offer a refund for the losses caused by their system.
If you're looking for an app that values transparency, reliability, and customer support, I strongly recommend looking elsewhere. This company has shown a complete lack of authenticity and accountability, leaving merchants to deal with the consequences of their technical failures.
Would give zero stars if I could. Avoid at all costs
Hi VivaRays,
The situation occurred due to the failure to follow the removal instructions provided via multiple channels, including in-app, email, and live chat. BOGOS has consistently communicated the importance of disabling offers before uninstalling the app.
Our app can not control orders or products once uninstalled, as we lose all permissions to affect store data. The financial loss was not caused by BOGOS but by failing to follow the removal process.
We understand the frustration, but our policies and system behavior are transparent, and we provide ample guidance to prevent such issues.
perfect help from mina . our issue was resolved with a google meet very promptly . thank you so much
This is hands down the best Shopify app we’ve ever used! After struggling with multiple apps that didn’t quite work, we finally found this gem. It’s perfectly optimized, runs seamlessly, and the support is phenomenal. Timber, in particular, was incredibly helpful and made the whole experience even better. Highly recommend this app to anyone looking for a reliable app to run offers on your store.
never received such good support. All issues resolved quickly and with complete satisfaction. I love the app and the support. Best regards to Anne